Customer Service Lead

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000
Job Overview

This senior leadership role oversees the customer service function, driving productivity and delivering high-quality experiences for customers.

  • Key Responsibilities:

  • Develop and implement customer-centric strategies to meet or exceed business objectives

  • Lead and manage a team of customer service representatives to optimize performance and deliver exceptional service

  • Collaborate with internal stakeholders to ensure seamless customer journeys

Requirements

To succeed in this role, you will need:

  • Proven experience managing call centre environments
  • Leadership experience with high-performing teams
  • Systems experience using Zendesk
What We Offer

We provide:

  • Staff discounts across our group
  • Private health insurance discounts
  • Employee assistance program

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