Customer Service Team Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000
Customer Service Team Lead

We are a leading ticketing company that connects fans with artists and teams. As our Customer Service Team Lead, you will be responsible for planning and executing all customer service operations.

Main Responsibilities:
  • Develop and implement policies and procedures for customer interactions.
  • Set standards and guidelines for customer engagement.
  • Analyze operations and improve efficiency.
  • Lead the customer service team to deliver excellent customer experiences.
Key Requirements:
  • Bachelor's degree or higher preferred.
  • 5+ years' experience in customer service leadership.
  • Strong analytical skills and ability to drive change.
  • Excellent communication, management, and leadership skills.
Benefits:

You will have the opportunity to work with a talented team, develop your skills, and contribute to delivering exceptional customer experiences.

About the Role:

This is an exciting opportunity to join our customer service team and take on a leadership role. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.

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