Customer Service Lead

13 hours ago

Melbourne, Victoria, Australia beBeeCareer Full time $68,482 - $98,797

A challenging career opportunity has arisen for an experienced customer service professional to lead our frontline staff and deliver exceptional customer service in a dynamic aquatic and leisure facility.

About the Role

As a full-time Customer Service Coordinator, you will be responsible for managing membership administration, resolving member and patron complaints, achieving membership sales and retention targets, and overseeing café stock and retail merchandise management.

Key responsibilities include:

  • Managing membership administration, including data entry, reporting, and record-keeping.
  • Resolving member and patron complaints in a professional and courteous manner.
  • Achieving membership sales and retention targets through effective communication and relationship-building.
  • Overseeing café stock and retail merchandise management, ensuring high standards of quality and presentation.

To be successful in this role, you will need to have:

  • At least 2 years of experience in customer service, preferably in the recreation industry.
  • Proven leadership experience, with a track record of creating a lively and welcoming team atmosphere.
  • Demonstrated communication and interpersonal skills, with the ability to inspire and engage frontline staff.
  • Strong organisational and multitasking abilities, with the capacity to effectively manage multiple responsibilities and prioritise tasks.

We offer a competitive salary package, plus opportunities for professional development and growth. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Essential Qualifications

HLTAID009 Provide Cardiopulmonary Resuscitation and HLTAID011 Provide First Aid certifications are required.

Desirable Skills

Leadership experience, relevant diploma or equivalent, and Sport and Recreation and/or Facility Operations experience are highly desirable.

What We Offer

Our dynamic organisation offers a range of benefits, including:

  • A competitive salary package.
  • Opportunities for professional development and growth.
  • A supportive work environment.

  • Customer Service Agent

    23 hours ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...

  • Customer Service Lead

    7 hours ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $100,000

    Job Title: Customer Service LeadWe are seeking a Customer Service Lead to oversee and coordinate our customer service operations across multiple dealerships in Victoria. This role requires strong leadership, communication, and organisational skills.The ideal candidate will have relevant work experience, preferably with a Diploma or higher in a related field....

  • Customer Service Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $60 - $80

    Customer Service Lead RoleAbout the Opportunity:We are seeking a highly skilled and experienced Customer Service Lead to join our team.The successful candidate will be responsible for managing end-to-end customer interactions, ensuring seamless service delivery and timely resolution of customer complaints.This is an excellent opportunity to leverage your...

  • Customer Service Lead

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $99,000 - $124,500

    Job Opportunity:We are seeking a commercially driven and experienced professional to lead our customer service team.Key Responsibilities:Develop and implement strategies that enhance customer satisfaction and retention.Monitor performance metrics and provide regular reports.Drive a culture of continuous improvement within the team and across...

  • Customer Service Lead

    7 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $60,000 - $80,000

    Job Summary:We are seeking a highly skilled Concession Manager to lead our team at MYER Doncaster. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and empowering their team.This role involves leading, coaching, and developing a passionate team to deliver outstanding customer service.Becoming BRA-FIT...

  • Customer Service Lead

    9 hours ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000

    Job OverviewThis senior leadership role oversees the customer service function, driving productivity and delivering high-quality experiences for customers.Key Responsibilities:Develop and implement customer-centric strategies to meet or exceed business objectivesLead and manage a team of customer service representatives to optimize performance and deliver...

  • Customer Service Lead

    3 days ago

    North Melbourne, Victoria, Australia Rectify Group Full time $60,000 - $80,000 per year

    Rectify Group ) is an Australian company specialising in chemical underpinning, ground engineering and asset remediation. Treating existing structures be it residential, commercial, industrial or heritage. The company consists of registered Structural Engineers, Geologists, Project managers, Supervisors, and Technicians from various industries with 50 years...

  • Customer Service Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $123,456

    Are you looking for a rewarding opportunity to lead and inspire? We have an exciting role available for a Customer Service Manager. In this position, you will be responsible for leading a front-line team to deliver exceptional resident experiences.About the RoleThis is a unique chance to combine your expertise in Real Estate with your leadership skills to...

  • Customer Service Team Lead

    16 hours ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

    Customer Service Team LeadWe are a leading ticketing company that connects fans with artists and teams. As our Customer Service Team Lead, you will be responsible for planning and executing all customer service operations.Main Responsibilities:Develop and implement policies and procedures for customer interactions.Set standards and guidelines for customer...

  • Customer Experience Champion

    4 days ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...