Hotel Guest Service Agent Consultant
2 weeks ago
Guest Service Agent Role at The Star Brisbane
The Guest Service Agent plays a pivotal role in shaping the success of our hotel team at The Star Brisbane, delivering outstanding service to guests during check-in, check-out, and throughout their stay. Key responsibilities include:
- Providing exceptional guest service to enhance the experience
- Managing guest requests and maintaining accurate records
- Displaying in-depth knowledge of local attractions and surroundings
- Conducting professional, friendly, and efficient check-in and check-out processes
- Completing daily tasks in line with shift checklists
What We Look For
In this role, we seek candidates who:
- Possess a passion for hospitality and creating memorable experiences
- Exhibit exceptional guest service skills and a strong commitment to delivering 5-star customer service
- Demonstrate a professional telephone manner
- Can effectively communicate and liaise with internal and external clients
- Display excellent organisational skills and high computer literacy
About The Star Brisbane
The Star Brisbane is part of the $3.6 billion Queen's Wharf Brisbane development, a transformational project that will redefine how people play, shop, and socialise in Brisbane. As a Guest Service Agent, you will be an integral part of this exciting venture, working with elite professionals and assets in a unique and dynamic environment.
What We Offer
We provide a range of benefits, including:
- Up to 30% discounts across award-winning restaurants and accommodation
- Complimentary buffet meal on every shift
- Uniform laundered and ready for you daily on property
- An organisation that values diversity, teamwork, and bringing your best self
- Opportunity to work with elite professionals and assets
Please note that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
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