Hotel Guest Service Agent Consultant

2 weeks ago


Brisbane, Queensland, Australia The Star Brisbane Full time

Guest Service Agent Role at The Star Brisbane

The Guest Service Agent plays a pivotal role in shaping the success of our hotel team at The Star Brisbane, delivering outstanding service to guests during check-in, check-out, and throughout their stay. Key responsibilities include:

  • Providing exceptional guest service to enhance the experience
  • Managing guest requests and maintaining accurate records
  • Displaying in-depth knowledge of local attractions and surroundings
  • Conducting professional, friendly, and efficient check-in and check-out processes
  • Completing daily tasks in line with shift checklists

What We Look For

In this role, we seek candidates who:

  • Possess a passion for hospitality and creating memorable experiences
  • Exhibit exceptional guest service skills and a strong commitment to delivering 5-star customer service
  • Demonstrate a professional telephone manner
  • Can effectively communicate and liaise with internal and external clients
  • Display excellent organisational skills and high computer literacy

About The Star Brisbane

The Star Brisbane is part of the $3.6 billion Queen's Wharf Brisbane development, a transformational project that will redefine how people play, shop, and socialise in Brisbane. As a Guest Service Agent, you will be an integral part of this exciting venture, working with elite professionals and assets in a unique and dynamic environment.

What We Offer

We provide a range of benefits, including:

  • Up to 30% discounts across award-winning restaurants and accommodation
  • Complimentary buffet meal on every shift
  • Uniform laundered and ready for you daily on property
  • An organisation that values diversity, teamwork, and bringing your best self
  • Opportunity to work with elite professionals and assets

Please note that eligibility checks are required as part of the recruitment process and ongoing employment for this position.



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