Gold Coast Guest Service Agent
2 weeks ago
Experience the ultimate in beachside luxury at QT Gold Coast, where style meets substance and every guest is treated like royalty.
About the RoleWe're seeking a highly skilled and charismatic Guest Service Agent to join our team at QT Gold Coast. As the face of our hotel, you'll be responsible for delivering exceptional service to our guests, from check-in to check-out and everything in between.
Key Responsibilities:- Provide warm and welcoming service to guests, ensuring a seamless and memorable experience
- Manage guest accounts, process payments, and resolve any issues that may arise
- Work closely with the Hotel Duty Manager to ensure seamless operations and high standards of service
- Develop and maintain relationships with guests, understanding their needs and preferences to provide personalized service
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A fun and dynamic work environment with a team of like-minded individuals
- Access to exclusive staff discounts and perks
- Previous experience in a front office or reception role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- High level of attention to detail and accuracy
If you're passionate about delivering exceptional service and have a flair for the hospitality industry, we'd love to hear from you
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