Guest Service Agent

1 month ago


Brisbane, Queensland, Australia Accor Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Pullman & Mercure Brisbane King George Square.

Key Responsibilities:
  • Deliver exceptional customer service to guests and visitors, ensuring a warm and welcoming experience from check-in to check-out.
  • Provide local information and recommendations to guests, showcasing your knowledge of the neighborhood's attractions and amenities.
  • Complete a variety of front office tasks, ensuring every day is different and challenging.
Requirements:
  • Strong verbal and written communication skills, with a focus on delivering excellent service.
  • A people person with the ability to build genuine connections with colleagues and guests.
  • A passion for customer service, with a strong focus on making guests feel welcome and valued.
  • Previous experience in high-level customer service is desirable but not essential.
  • Availability to work shifts across Monday to Sunday, including early mornings and late nights, and public holidays.
  • A manual driver's license is preferred.
What We Offer:
  • A supportive and collaborative work environment.
  • The opportunity to grow and progress your career with Australia's largest hospitality employer – Accor.
  • Access to Accor team benefits, including global discounts on accommodation and food & beverage.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

By joining Accor, you will become part of a global hospitality leader that values diversity, inclusion, and employee well-being. We offer a range of benefits and opportunities for growth and development, making us an employer of choice in the industry.



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