Key Account Manager
2 weeks ago
We are seeking a highly skilled Key Account Manager to join our team at WiseTech Global. As a Key Account Manager, you will play a critical role in building and maintaining strong relationships with our strategic clients in Japan.
Key Responsibilities- Proactively engage with clients to understand their needs and preferences, and provide tailored solutions to drive business growth.
- Develop and maintain in-depth knowledge of our CargoWise and Blume applications to effectively guide and direct clients.
- Collaborate with internal teams to provide optimal solutions for clients' needs, and build strong working relationships with Service Partners to optimize the overall service offering.
- Ensure that critical or important issues raised by clients are escalated quickly and efficiently to the relevant Support/Product Team.
- Support the function and deliverables of the Global Key Account Management Team and wider Customer Services team.
- Fluent in English and Japanese.
- Ability to build rapport and gain trust with clients.
- Taking ownership of issues and tracks through to resolution – a problem-solving mindset.
- Ability to build strong relationships externally with clients and partners and internally.
- Strong communication skills.
- Experience within Key Account Management or Relationship Management.
- Technical knowledge/technically enabled skills.
At WiseTech Global, we are united in our mission to create breakthrough products that enable and empower those that own and operate the supply chains of the world. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
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