Key Account Manager
3 weeks ago
Carnival Australia is seeking a highly skilled Key Account Manager to join our Cunard Sales team in Sydney. As a Key Account Manager, you will be responsible for managing a portfolio of key Cunard accounts, driving sales growth, and fostering strategic relationships with high-value travel agents across Australia.
Key Responsibilities- Manage a portfolio of established key agent partners, maintaining and building long-term partnerships
- Stay updated on market trends, competitor insights, and agent feedback to ensure Cunard remains a premium choice in the market
- Establish and build new key account portfolios, build long-term partnerships, and open new revenue growth opportunities
- In collaboration with the Commercial Sales Manager and each account, develop and deliver business plans to maximise sales and engagement
- Develop and deliver regular training for product and sales staff
- Help organise and deliver important trade and industry events and represent Cunard at trade conferences and consumer expos
- Work closely with the Commercial Sales Manager to develop an annual Advertising and Promotional plan across accounts
- Review competitor landscape and competitor activity to ensure plans are in place to deliver Cunard commercial targets
You will have strong relationship management skills, with a proven ability to cultivate and sustain partnerships with key accounts. You will have experience in sales planning and execution, including developing business plans and tracking progress against growth targets. Proficient in collaborating across teams, particularly with marketing and sales, to drive successful campaigns. A solid background in delivering product training and organising events is essential. Additionally, you will be highly organized, with strong analytical skills to identify under-performing accounts and create strategic action plans.
To be successful in the role, you will have demonstrated:
- 5 years' experience in an Account manager role. Travel industry experience preferred but not essential.
- Proven experience working with external stakeholders in a customer-facing capacity.
- Proficiency with MS Office Suite, particularly Excel and PowerPoint.
- Familiarity with Salesforce and PowerBI is highly desirable.
- Excellent verbal and written communication skills, with a strong attention to detail.
- Strong organisational and prioritisation abilities, with the capability to work independently.
- High level of initiative, problem-solving abilities, and general administrative skills.
- Willingness to travel domestically as needed.
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