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Key Account Manager

2 months ago


Sydney, New South Wales, Australia Employers Mutual Management Pty Ltd Full time
About the Role

We are seeking a highly skilled Key Account Manager to join our team at Employers Mutual Management Pty Ltd. As a Key Account Manager, you will be responsible for managing a portfolio of large state-based employers and national personal injury accounts.

Key Responsibilities
  • Develop and implement client service plans to ensure effective and timely delivery of service
  • Facilitate employer training and provide learning and development support to clients
  • Proactively coordinate all aspects of service delivery from EML teams to meet clients' needs
  • Support the claims operation by identifying poor performers and working with the relevant operation to develop a performance improvement strategy
  • Work closely with intermediaries to develop and deploy strategies for growth
  • Resolve complaints or issues in a timely manner
  • Assist in the preparation of executive reviews, tenders, and proposals, and present to industry representatives, intermediaries, and/or direct clients
  • Drive continuous improvement and innovation, maintaining awareness of industry developments and trends
  • Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio
About You
  • Relevant workers compensation or personal injury account management industry experience
  • Experience in multi-jurisdiction or self-insurance workers compensation will be advantageous
  • Demonstrated experience in business development or national account management role, working within a fast-paced business environment
  • Strong analytical, presentation, and communication skills
  • Excellent understanding of either the NSW, Vic & SA Workers compensation law, self-insurance scheme, and the associated regulations
  • Full Australian Drivers license
What We Offer

We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a vibrant, collaborative, and innovative team culture, flexibility to work from home, a corporate wellbeing program, access to discounts at over 350 retailers, entitlement to an annual tenure and performance-based recognition reward, comprehensive learning and development support, companywide events to celebrate success, quarterly Reward and Recognition Awards, and up to 16 weeks paid parental leave, plus super.