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Key Account Manager
2 months ago
We are seeking a highly skilled Key Account Manager to join our team at Employers Mutual Management Pty Ltd. As a Key Account Manager, you will be responsible for managing a portfolio of large state-based employers and national personal injury accounts.
Key Responsibilities- Develop and implement client service plans to ensure effective and timely delivery of service
- Facilitate employer training and provide learning and development support to clients
- Proactively coordinate all aspects of service delivery from EML teams to meet clients' needs
- Support the claims operation by identifying poor performers and working with the relevant operation to develop a performance improvement strategy
- Work closely with intermediaries to develop and deploy strategies for growth
- Resolve complaints or issues in a timely manner
- Assist in the preparation of executive reviews, tenders, and proposals, and present to industry representatives, intermediaries, and/or direct clients
- Drive continuous improvement and innovation, maintaining awareness of industry developments and trends
- Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio
- Relevant workers compensation or personal injury account management industry experience
- Experience in multi-jurisdiction or self-insurance workers compensation will be advantageous
- Demonstrated experience in business development or national account management role, working within a fast-paced business environment
- Strong analytical, presentation, and communication skills
- Excellent understanding of either the NSW, Vic & SA Workers compensation law, self-insurance scheme, and the associated regulations
- Full Australian Drivers license
We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a vibrant, collaborative, and innovative team culture, flexibility to work from home, a corporate wellbeing program, access to discounts at over 350 retailers, entitlement to an annual tenure and performance-based recognition reward, comprehensive learning and development support, companywide events to celebrate success, quarterly Reward and Recognition Awards, and up to 16 weeks paid parental leave, plus super.
