Hotel Operations Manager
1 month ago
We are seeking a highly skilled Hotel Operations Manager to join our team at Crystalbrook Collection Hotels in Cairns, QLD.
Job DescriptionThis is a full-time position reporting to the Executive Housekeeper. The successful candidate will be responsible for supervising the Housekeeping team, ensuring effective systems and operational procedures are in place, and driving guest satisfaction.
Responsibilities:- Supervise and motivate the Housekeeping team to deliver exceptional service and maintain high standards of cleanliness and organisation.
- Monitor rosters, attendance, and productivity of the team, identifying areas for improvement and implementing solutions.
- Collaborate closely with other departments to ensure smooth transition of services and maintain high levels of guest satisfaction.
- Develop and maintain effective relationships with guests, colleagues, and external partners.
- Contribute to the development of training programs and on-the-job training initiatives to enhance team skills and knowledge.
- A proven track record of success in a supervisory role in housekeeping operations, preferably in the hotel industry.
- Strong leadership skills, with the ability to motivate and develop teams.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
- Able to work effectively under pressure, prioritising tasks and managing multiple projects simultaneously.
- An attractive salary package, estimated at AU$65,000 - AU$80,000 per annum, based on experience and qualifications.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- The chance to work with a dynamic and award-winning hotel development and management company, committed to delivering exceptional experiences for our guests and employees.
Please note that you must already hold the relevant Visa status to live and work in Australia. We are unable to offer sponsorship opportunities with this position and are seeking long-term commitment to the role.
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