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Luxury Hotel Operations Manager
1 month ago
Crystalbrook Collection Hotels is seeking an experienced Luxury Hotel Operations Manager to lead our Housekeeping team at Crystalbrook Riley in Cairns.
About the RoleThis full-time position reports directly to our Executive Housekeeper and involves supervising a team of Housekeeping staff to ensure seamless operational procedures, efficient systems, and high guest satisfaction levels.
We are looking for a seasoned leader with a proven track record in hotel operations, particularly in housekeeping management. Your strong leadership skills, ability to motivate others, and passion for developing team skills will be invaluable in this role.
The successful candidate will also have excellent communication and interpersonal skills, with a focus on delivering exceptional guest service. Your attention to detail, organizational skills, and ability to work under pressure will enable you to excel in this dynamic environment.
Responsibilities- Supervise Housekeeping staff to maintain effective operational procedures and systems
- Monitor rosters, attendance, and productivity of the team
- Empower individuals to develop good practices and maintain high standards
- Drive room guest satisfaction by empowering teams to provide exceptional service
- Deliver hands-on leadership across areas of responsibility
- Ensure compliance with WHS processes and procedures
- Collaborate closely with other departments to ensure smooth transition of services
- Proven experience in a Supervisory role in hotel operations, specifically housekeeping management
- Strong leadership skills and natural flair in motivating others
- Possession of excellent communication and interpersonal skills
- Able to work effectively under pressure and make decisions quickly
Crystalbrook Collection Hotels is a leading hotel development and management company with a portfolio of upscale luxury hotels across Australia. We value innovation, creativity, and customer-centricity and offer opportunities for career growth and professional development.
The estimated salary for this role is AU$85,000 - AU$105,000 per annum, depending on experience.