Hotel Operations Manager

2 days ago

Cairns City, Queensland, Australia Minor Hotels Full time
About Minor Hotels

We are a leading international hotel owner, operator and investor with a diverse portfolio of over 530 properties across the globe. Our brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Overview

We are seeking an experienced Hotel Operations Manager - Front Office Lead to join our team at Oaks Cairns Hotel.

The successful candidate will be responsible for leading the Front Office team and driving exceptional customer experiences. You will make guests feel at home with your warm presence and ensure that all daily tasks are completed accurately and in a timely manner.

Key Responsibilities:
  • Guest Experience: Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Team Leadership: Guide and support the team in providing outstanding guest welcoming and experiences.
  • Task Management: Ensure that all daily tasks are completed accurately and in a timely manner.
  • Complaint Resolution: Resolve and respond to guest complaints in a timely and professional manner.
  • Accounting and Reporting: Maintain accurate guest accounts and assist with daily reporting.
  • Roster Management: Effectively manage team roster to meet business needs.
Requirements

To be successful in this role, you will have:

  • A minimum of 2+ years experience at a supervisor level within a Hotel environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of Trust accounting.
  • A passion for delivering exceptional, pro-active customer service.
  • Availability to work a variety of shifts, including weekends and public holidays if required.
Benefits

As a valued member of our team, you will enjoy the following benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% team members' friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
  • Discount on Furniture.
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
  • Wellbeing programs with Uprise (EAP).
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.
Estimated Salary: $72,500 - $82,500 per annum

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