Hotel Operations Manager

1 month ago


Cairns City, Queensland, Australia PULLMAN Full time

Job Summary

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We are seeking an exceptional Hotel Operations Manager to lead our housekeeping team at Pullman. This crucial role involves maintaining the highest standards of cleanliness and guest comfort across all guestrooms and public areas.

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About You

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  • You have 3+ years of hotel industry experience, with a strong focus on leadership and operational excellence.">
  • You are proficient in Microsoft Office, Outlook, and Opera Cloud.">
  • You possess excellent coaching, mentoring, and team development skills.">
  • You have a proven track record in managing rosters, controlling costs, and meeting budget and performance targets.">
  • You are culturally aware and able to collaborate across diverse teams.">
  • You are flexible and available for a rotating roster, including weekends and holidays.">
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Key Responsibilities

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  2. Lead and inspire the housekeeping team to maintain high standards of cleanliness in guestrooms and public areas.">
  3. Set and achieve productivity and expenditure targets in collaboration with senior management.">
  4. Recruit, train, and mentor housekeeping staff to build a motivated, skilled, and high-performing team.">
  5. Manage rostering, ensuring proper staffing levels are maintained, and oversee the accurate completion of timesheets.">
  6. Address guest complaints and ensure feedback is shared with Front Office Management.">
  7. Maintain accurate inventory of supplies, linens, and guest amenities.">
  8. Oversee laundering processes, ensuring quality and timely return of linen and uniforms.">
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Salary & Benefits

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As a Hotel Operations Manager at Pullman, you can expect a competitive salary of $80,000 - $110,000 per annum, depending on experience and qualifications.

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In addition to your base salary, you will also enjoy a range of benefits, including:

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  • Immediate access to global accommodation and F&B discounts.">
  • A sophisticated modern training platform (Learn Your Way) offering free, industry-focused training.">
  • Recognition of service anniversaries and Accor Tenure Milestones.">
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About Accor

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Pullman is part of the Accor group, one of the largest hospitality businesses worldwide, with over 5,400 hotels across more than 110 countries.

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Our commitment to diversity and inclusion means we welcome applications from candidates from all backgrounds and cultures.

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We offer reasonable adjustments to support you throughout the recruitment process.

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This role offers exciting career opportunities within a dynamic and fast-paced environment.



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