Hotel Operations Manager

2 days ago


Cairns City, Queensland, Australia PULLMAN Full time

As a seasoned leader in the hospitality industry, you have an exciting opportunity to join Pullman Cairns International as a Hotel Operations Manager. Located in the heart of Cairns City, our hotel offers 324 rooms with stunning waterfront and mountain views, and is part of the esteemed Accor Group.

The ideal candidate will be responsible for maintaining the highest standards of cleanliness and guest comfort across all guestrooms and public areas, ensuring that every corner reflects the excellence of our hotel brand. This crucial role requires a proactive leader who thrives in a fast-paced environment, excels at motivating teams, and continuously strives for improvement.

Key Responsibilities:

  • Lead and inspire the housekeeping team to maintain high standards of cleanliness in guestrooms and public areas.
  • Set and achieve productivity and expenditure targets in collaboration with the General Manager.
  • Recruit, train, and mentor housekeeping staff to build a motivated, skilled, and high-performing team.
  • Manage rostering, ensuring proper staffing levels are maintained, and oversee the accurate completion of timesheets.
  • Address guest complaints and ensure feedback is shared with the Front Office Manager.
  • Maintain accurate inventory of supplies, linens, and guest amenities.
  • Oversee laundering processes, ensuring quality and timely return of linen and uniforms.

A successful Hotel Operations Manager will have a strong focus on leadership and operational excellence, with a minimum of 3 years of hotel industry experience. They will also possess skills in coaching, mentoring, and developing high-performing teams, as well as proficiency in Microsoft Office, Outlook, and Opera Cloud.

The estimated salary for this position is between $60,000 to $80,000 per year, depending on experience and qualifications. If you're ready to drive performance and make a significant impact, we encourage you to apply.

Benefits and Perks:

  • Immediate access to global accommodation and F&B discounts
  • #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry-focused training.
  • Recognition of service anniversaries and Accor Tenure Milestones.


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