Relationship Builder

7 days ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $80,000 - $120,000

Job Overview

The Role of Relationship Manager is a pivotal position at our organization, responsible for overseeing and driving the overall performance of multiple services.

Key Responsibilities:

  • Collaborate with Service Leaders to foster a cohesive team environment where families and service contacts feel valued and supported.
  • Support Operations Managers in delivering Strategic Plans on time and within budget.
  • Provide transparent reporting on actions taken to achieve Strategic Plan objectives.
  • Ensure adherence to all policies and assist in developing associated procedures.
  • Develop and maintain position descriptions and performance reviews for Service Leaders that align with organizational values and strategic plans.
  • Effectively manage and delegate tasks to Service Leaders as needed.
  • Address and respond to issues affecting service delivery and communicate actions as per established procedures.
  • Listen to and address stakeholder concerns.
  • Facilitate regular hub meetings and ensure action items are recorded and delivered.
  • Nurture strong relationships with School Principals and Governing Councils.
  • Strengthen relationships between educator teams and families and children in our care.
  • Assist in identifying quality Service Leaders and recruiting educators.
  • Support Service Leaders in building high-performing teams and promoting accountability.
  • Implement communication tools as identified in the Strategic Plan to build trust between educators and families.
  • Improve recording, reporting, and interaction outcomes with and between Service Leaders, School Principals, Governing Councils, and administrative staff.
  • Ensure compliance with Licence and Service Agreements (LSA) and report on adherence.
  • Recommend actions to Governing Councils to accommodate demand and ensure service sustainability.

Requirements and Qualifications

To be successful in this role, you will need:

  • Ability to build and maintain positive professional relationships with client contract managers.
  • Experience managing multi-site teams, particularly in rural settings, and a willingness to travel to services within your remit.
  • Experience handling escalated complaints from initial inquiries.
  • Confidence working with Site Managers to set and achieve goals, and managing underperformance.
  • Strong financial and business acumen.
  • Contribution to building a positive reputation among stakeholders and identifying opportunities for growth and expansion.
  • History of involvement in Quality Assurance and Compliance.
  • Willingsness to accept the role of Nominated Supervisor under relevant legislation.
  • Good references from previous employment.
  • Refined computer skills, advanced MS Office Suite proficiency, and ability to hold or obtain required certifications.

Why Choose Us?

We are driven by values of Continuous Improvement, Community Mindedness, Resilience, Trust, and Respect. We strive to create a positive, community-minded workplace where continuous learning, mutual respect, and trust form the foundation of our culture.

If you're passionate about leadership and positive outcomes for children, we'd love to hear from you.

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