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Heavy Industry Support Specialist

2 months ago

Darwin city centre, Northern Territory, Australia Hastings Deering (Australia) Ltd Full time
About the Role

We are seeking a highly skilled Heavy Industry Support Specialist to join our team in Darwin. This is a permanent, Monday to Friday role working 38 hours per week.

As a Heavy Industry Support Specialist, you will:

  • Act as a liaison between our customers and the Service Team by engaging in effective communication on the scope of work, job pricing and timeframes with all parties.
  • Facilitate invoice clarity and prompt payment by ensuring segments have accurate and complete parts, labour, miscellaneous charges, and work descriptions before closing.
  • Create and maintain records within our Asset Tracker system to ensure all movements of customers and HDAL assets are accurately recorded.
  • Ensure customer requirements are accurately captured and communicated to the Service team through monitoring, following up and maintaining high attention to detail.
  • Understand and implement action plans developed by Service Management and strategies designed to achieve monthly financial performance and revenue targets.

The Opportunity

This exciting opportunity offers a competitive remuneration package and annual salary reviews, including a base salary of $120,000 - $150,000 AUD per year, plus a 24.5% area allowance on top of your take home pay.

You'll also have access to extensive and borderless career development opportunities, diverse benefits packages, and an internationally recognised work culture.

We offer opportunities for training, mentorship, and career development specific to your role, as well as a supportive, diverse, and inclusive team spread across Australia and internationally.

Our company, Hastings Deering (Australia) Ltd, is one of the top 5 Caterpillar dealerships globally, offering sales, rentals, support, and parts distribution services for Cat products across various industries.