Innovative Injury Return Specialist

3 days ago

Darwin, Northern Territory, Australia Gallagher Bassett Full time
Company Overview
Gallagher Bassett is a leading third-party claims administrator, serving Australia and New Zealand with expertise in managing claims on behalf of insurers, brokers, government bodies, and self-insured organisations. As part of the global risk management and insurance group Arthur J Gallagher & Co., we provide innovative solutions to our clients.

Salary: $80,000 - $110,000 per annum, depending on experience and qualifications.

About the Role
We are seeking an experienced Injury Return Specialist to join our team, delivering a personalized and empathetic face-to-face service for individuals who have experienced a workplace injury. The successful candidate will provide early intervention and support to injured workers, employers, and treating medical practitioners, promoting recovery and independence in daily activities.

Main Responsibilities
• Facilitate regular face-to-face visits with the injured worker, employer, treating health practitioners, and allied health professionals to empower and influence parties to participate in the return-to-work process.
• Educate stakeholders on the return-to-work process, legislative requirements, premium impact, initial claim decisions, formal statement requirements, and advocate mobile case management services.
• Collaborate with vocational providers to achieve return-to-work and return-to-life outcomes for the injured worker.
• Attend medical reviews with the injured worker to promote implementing strategies and early intervention.
• Educate the injured worker on the benefits of utilizing specialists, services, and available support to assist in achieving agreed return-to-work goals.
• Develop a Work Plan (Service Plan) regarding the return-to-work process by negotiating strategies, assigning responsibilities, and actions to be undertaken, providing clarification where necessary, and monitoring progress.

Requirements
• Previous experience and qualifications in injury rehabilitation, rehabilitation counselling, or workers compensation claims management.
• Current valid driver's licence.
• Demonstrated experience in developing return-to-work plans using SMART principles; case conferencing experience is highly desirable.
• Exceptional time management and organisational skills.
• Highly developed communication skills, with the ability to engage and influence at all levels of organisation.
• Strategic mindset and approach to work.
• Strong sense of team and collaboration.
• Resilient attitude.

Benefits
Our comprehensive benefits package includes:
• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave.
• Novated Leasing opportunities.
• Two paid volunteer days annually.
• Health Insurance Discounts with our Group Insurance Plan.
• Employee Stock Purchase Program.
• Paid parental leave.
Other benefits include flexible and hybrid work arrangements, mental health and wellbeing support for yourself and immediate family members, employee recognition awards and service milestone recognitions, peer support program, annual flu vaccinations, and access to Reward Gateway – discount offers at over 350 retailers.

Culture and Values
Gallagher Bassett values diversity and inclusion, believing that everyone brings unique experiences and talents to the table. We live out The Gallagher Way to its fullest, embracing our employees' diverse identities and backgrounds to better serve our clients and communities.

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