Service Delivery Excellence Lead

6 days ago

Brisbane, Queensland, Australia beBeeQuality Full time $90,000 - $120,000

Our mission is to enhance service delivery and drive excellence through exceptional quality assurance practices.

Key Responsibilities
  • Provide procedural advice to ensure effective quality assurance and compliance with policies and procedures, fostering a culture of excellence and accountability.
  • Identify, analyze, and mitigate operational risks to minimize their impact and assist with corrective actions to prevent recurrence.
  • Design and deliver targeted training sessions to address skill or knowledge gaps, empowering employees to excel in their roles.
  • Support policy development by researching and preparing documentation to inform strategic decision-making.
  • Maintain resource materials to support consistent application of quality assurance practices, ensuring seamless integration into our workflows.
  • Respond promptly to matters of legislative compliance and quality assurance, upholding the highest standards of integrity and transparency.

Facilitate coordination and review of requests for information from clients, providing timely and accurate responses to meet their needs.

Requirements
  • Deliver high-quality services that exceed stakeholder expectations.
  • Participate actively in risk identification and analysis to drive proactive measures.
  • Develop and design engaging training sessions that promote skills development and knowledge transfer.

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