Service Delivery Excellence Lead

1 day ago

Brisbane, Queensland, Australia beBeeDelivery Full time $90,000 - $120,000
Job Title:

Service Delivery Excellence Lead

Role Overview:

At our organization, we are seeking a seasoned Service Delivery Excellence Lead to drive exceptional service delivery and optimize processes across our tech teams.

We value diversity and inclusion, and our team members bring their whole selves to work. We strive to represent our customers and community with authenticity.

Our company culture is built on key values:

  • Embracing innovation
  • Pursuing excellence
  • Collaborating effectively
  • Providing excellent customer experiences
  • Fostering a positive work environment

We have been recognized as one of the top employers in Australia and are committed to supporting our community through sponsorships, fundraising programs, and corporate donations.

The successful candidate will have:

  • Proven experience in IT operations or service delivery leadership within a complex organization
  • Knowledge of infrastructure solutions and operations, including virtual machine management and cloud-based services
  • Experience with IT service management processes and systems
  • Ability to balance competing customer, business, and technical demands

This role offers a unique opportunity to join a fast-growing and innovative company that values its employees and community.

Key Responsibilities:

  • Develop and implement service delivery strategies to drive excellence and efficiency
  • Lead cross-functional teams to achieve service level agreements and quality targets
  • Collaborate with stakeholders to identify and prioritize process improvements
  • Manage and maintain service management systems and tools

Benefits:

  • Opportunities for career growth and professional development
  • A dynamic and collaborative work environment
  • A competitive salary and benefits package
  • Recognition and rewards for outstanding performance

About Us:

We are a forward-thinking organization dedicated to delivering exceptional service and value to our customers. We are passionate about making a positive impact in our community and strive to be a leader in our industry.

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