Service Delivery Excellence Specialist

11 hours ago

Brisbane, Queensland, Australia beBeeQualityAssuranceOfficer Full time $60,000 - $90,000
\Enhance Client Experience and Operational Effectiveness as a Quality Assurance Officer\

We are seeking a motivated and detail-oriented Quality Assurance Officer to join our team. As a key member of our quality assurance department, you will play a crucial role in ensuring high standards and driving continuous improvement in service delivery.

\About the Role\
  • \
  • As a Quality Assurance Officer, you will be responsible for delivering high-quality services to stakeholders by providing procedural advice and ensuring effective quality assurance practices and compliance with policies and procedures.\
  • You will participate in the identification, analysis, and mitigation of risks within operational processes and assist with the implementation of corrective actions to ensure continual improvement in service delivery standards.\
  • You will develop, coordinate, design, and deliver targeted training sessions in collaboration with Team Leaders and the Training Unit where risk, skill, or knowledge gaps have been identified.\
  • You will assist with policy development by researching, preparing documentation, and providing advice on best practices to ensure adherence to relevant standards and enhance operational efficiency.\
  • You will develop and maintain resource materials to support consistent application of quality assurance practices across the work unit, ensuring all materials meet compliance obligations and operational needs.\
  • You will respond and advise on matters of legislative compliance when considering operational needs and responses to matters of quality assurance.\
  • You will facilitate the coordination and review of requests for information from both internal and external clients, ensuring timely and accurate responses that support business operations.\
  • You will identify areas for improvement and implement changes to enhance quality assurance practices and drive continuous improvement in service delivery.
\Key Responsibilities\
  • \
  • Quality Assurance\
  • Risk Management\
  • Policy Development\
  • Training and Development\
  • Communication and Stakeholder Engagement\
  • Legislative Compliance
\What We Offer\
  • \
  • A dynamic and supportive work environment\
  • Opportunities for professional growth and development\
  • A competitive salary and benefits package
\

If you are a results-driven and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

\

Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

\

This job description is not intended to be an exhaustive list of responsibilities and may change based on the needs of the organization.

Keywords: QualityAssuranceOfficer

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