Service Delivery Lead

3 hours ago

Brisbane, Queensland, Australia Robert Half Full time

Service Delivery Lead in Brisbane, $110-130k + super. Manage service delivery, develop relationships, mentor a team, improve processes.

**Service Delivery Lead**

Robert Half has partnered exclusively with a small organization that has a stellar reputation across Brisbane's IT market. Due to growth within the organization, our client is looking for a skilled Service Delivery Lead to join the team. This role would suit someone in a Service Desk Team Lead role who has ambitions to be a Service Delivery Manager, or an established Service Delivery Manager where they can have a lot of input in future direction.

**Key Responsibilities**:

- Manage the workflows for a team of 5, ensuring SLAs are met.
- Develop and maintain strong relationships with clients, stakeholders, and team members.
- Manage and mentor a team of service delivery professionals, providing guidance and support as needed.
- Act as an escalation point for the service desk, resolving tickets as required.
- Assist with the management of key accounts.
- Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness.
- Monitor and report on service delivery performance metrics, such as customer satisfaction, service level agreements, and incident response times.
- Manage vendor relationships and contracts related to service delivery, ensuring that vendors meet their obligations and deliver value for money.

**Requirements**:

- Minimum of 2 years' experience in either a Service Desk Team Lead or Service Delivery role.
- Proven leadership & mentorship ability.
- Proven ability to manage multiple projects and priorities.
- Experience working across the Microsoft Tech Stack to at least a L2 ability.
- Commercial exposure working to ITIL standards.

**What's in it for you?**
- A chance to expand your skillset, developing into a Service Delivery Manager
- Flexible working arrangements.
- An environment that has a strong sense of team and a lack of bureaucracy.
- Paid parking on site.
- A chance to have a large impact on how business is conducted and facilitate future growth.

  • Service Delivery Lead

    12 hours ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $80,000 - $110,000

    Role SummaryThis leadership opportunity is perfect for a professional with strong service management skills and experience in mentoring teams to achieve targets.The successful candidate will lead a team of service professionals, utilizing their coaching and training skills to ensure consistent delivery of high-quality service to customers.Key...

  • IT Service Delivery Lead

    2 days ago

    Brisbane, Queensland, Australia Hastings Deering Australia Ltd Full time $104,000 - $130,878 per year

    About the Role Due to sustainable growth, we are searching for a highly experienced IT Service Delivery Lead to lead our dynamic Level 1 IT Support Analysts This is a permanent, full-time opportunity based out of our Archerfield office. The successful candidate will oversee the delivery of high-quality, efficient technical support services to end-users. ...

  • Delivery Driver

    2 days ago

    Brisbane, Queensland, Australia Ontime Delivery Solutions Full time $104,000 - $130,878 per year

    "Join the Ontime Team, we do more for our Contractors"Do you own a 4-6T Pantech Truck + Full Tail lift? We'd love to hear from you Call Mel on to enquire.About the Role:While you'll occasionally assist with home deliveries and basic installations, the main focus of this role is handling regular stock and equipment transfers between our stores — helping...

  • Strategic Service Delivery Lead

    6 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $180,000

    Strategic Service Delivery LeadThe role of Strategic Service Delivery Lead involves providing oversight and strategic guidance to external service providers to promote positive outcomes for participants.Key responsibilities include:Establishing frameworks related to provider partnerships to drive innovative practices.Delivering projects and activities that...

  • Infrastructure Lead

    27 minutes ago

    Brisbane, Queensland, Australia Delivery Centric Technologies Full time

    Exciting opportunity to grow your career, we are seeking a Infrastructure Lead expertise, we'd welcome you to apply**Job Title: Infrastructure Lead (Wintel, VMware, Citrix, Azure and Office365)****Location: Brisbane, Australia****Employment type: Permanent/ Fixed Term Contract****About Delivery Centric**:**Delivery Centric** is a **customer focused,...

  • Service Delivery Excellence Lead

    1 day ago

    Brisbane, Queensland, Australia beBeeDelivery Full time $90,000 - $120,000

    Job Title:Service Delivery Excellence LeadRole Overview:At our organization, we are seeking a seasoned Service Delivery Excellence Lead to drive exceptional service delivery and optimize processes across our tech teams.We value diversity and inclusion, and our team members bring their whole selves to work. We strive to represent our customers and community...

  • Lead Service Delivery

    20 hours ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $82,499 - $124,999

    Leadership RoleAs a Team Leader, you will have the opportunity to make a difference in the lives of people with disabilities by providing leadership and supervision to operational service delivery staff.This role involves managing and implementing the delivery of accommodation support and respite services to individuals with an intellectual disability. You...

  • Service Delivery Team Lead

    6 days ago

    Brisbane, Queensland, Australia beBeeCommunityCare Full time $76,187 - $98,322

    Leadership OpportunityAs a seasoned professional, you have the chance to grow your leadership skills in a role that emphasizes community care and values-driven work.You will enjoy flexibility while making a meaningful impact on people's lives, working from home with a dedicated team committed to excellence in care delivery.This is a key administrative...

  • Delivery Lead

    1 hour ago

    Brisbane, Queensland, Australia Cognizant Full time

    OverviewThe Delivery Manager will play a crucial role in managing the delivery of IT services and projects within the organization.With a focus on Scrum, Project Scope Management, and IT Service Management, the candidate will ensure that projects are delivered on time, within scope, and to the highest quality standards.This hybrid role requires a strategic...

  • Delivery Lead

    29 minutes ago

    Brisbane, Queensland, Australia Cognizant Full time

    Position Summary:· The Delivery Manager will play a crucial role and managing the delivery of IT services and projects within the organization.With a focus on Scrum, Project Scope Management, and IT Service Management, the candidate will ensure that projects are delivered on time, within scope, and to the highest quality standards.This hybrid role requires...