Service Delivery Team Lead

2 days ago

Brisbane, Queensland, Australia beBeeCommunityCare Full time $76,187 - $98,322
Leadership Opportunity

As a seasoned professional, you have the chance to grow your leadership skills in a role that emphasizes community care and values-driven work.

You will enjoy flexibility while making a meaningful impact on people's lives, working from home with a dedicated team committed to excellence in care delivery.

This is a key administrative position that demands strong coaching, mentoring, recruitment, and compliance expertise, as well as effective issue management and collaboration with internal teams.

With a comprehensive onboarding program in place, you will be supported by an empowering leadership team who will guide you to lead with autonomy and trust.

Key Responsibilities:

  • Developing and guiding team members to achieve their full potential
  • Overseeing recruitment, onboarding, and compliance processes to ensure seamless service delivery
  • Handling customer issues and complaints with empathy and professionalism
  • Coordinating WHS requirements and promoting a safe work environment
  • Collaborating with internal teams to drive smooth service delivery
  • Creating a client-centric service environment that prioritizes excellent customer outcomes

About You:

  • Certificate IV in Community Care or a related field, or relevant industry experience
  • Proven track record of leading and supervising a team (not essential)
  • Strong organizational, communication, and time management skills
  • A proactive approach and ability to juggle multiple priorities effectively
  • A passion for supporting others and fostering a positive team culture
  • Valid driver's license, police check, and Working with Children clearance

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