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Customer Service Excellence Lead
2 weeks ago
We are seeking a highly skilled Operations Specialist to play a critical role in delivering exceptional customer service experiences and maintaining effective store operation practices.
The ideal candidate will have excellent communication skills, be proactive and results-driven, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Assist and support the team to deliver exceptional customer service by ensuring stock is well replenished and presented at the highest standard.
- Support the management team in the delivery of customer service initiatives and setting areas of focus.
- Complete daily stock maintenance and all cyclical stock management processes.
- Contribute to the overall performance by identifying and driving operational activities.
- Maintain effective operation practices that support the delivery of exceptional customer service experiences.
- Demonstrate sound knowledge of brand and product offering.
- Uphold and encourage a good health and safety culture.
