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Service Delivery Excellence Specialist
2 weeks ago
This pivotal role is instrumental in enhancing our SharePoint Online service offering, leading a community of practice, and fostering user engagement including adoption of SharePoint Online.
The successful candidate will play a key part in improving operational efficiency, client satisfaction, and service delivery across the organisation.
Key Responsibilities:- Lead the enhancement of our SharePoint Online service offering, with a focus on improving service delivery and client satisfaction.
- Plan and define roadmap requirements for SharePoint Online in collaboration with the Product Manager, aligning with client needs and market trends.
- Investigate and implement Enterprise Search; ensuring effective indexing of information resources to strengthen search capabilities and drive operational efficiency.
- Engage directly with clients to understand their requirements and deliver tailored solutions.
- Contribute to creating a workplace that embraces diverse backgrounds, perspectives, and life experiences.
The ideal candidate will have a strong background in service delivery management, experience in enhancing web-based platforms, and a proven ability to break down information silos by defining and implementing an intuitive enterprise search functionality.
We encourage innovation and creativity, and believe in providing our team members with the resources they need to flourish in their roles.
