Case Manager

6 hours ago


Townsville, Queensland, Australia Australian Red Cross Full time
About the Role

The Australian Red Cross is seeking a skilled Case Manager to join our team in Townsville. As a Case Manager, you will play a critical role in supporting individuals and families experiencing homelessness, providing mobile, outreach, and centre-based case management services to help them achieve stable long-term housing.

Key Responsibilities
  • Conduct holistic assessments of client needs and develop case plans to promote social inclusion, human rights, participation, and consumer choice.
  • Provide mobile and outreach support to clients, operating from a strength-based and capacity-building framework.
  • Work collaboratively with staff and clients from diverse backgrounds, demonstrating respect and humility.
  • Develop and maintain effective relationships with clients, stakeholders, and community partners.
Requirements
  • Sound casework and case management experience, including holistic assessment and case planning.
  • Demonstrated ability to work with clients at risk of homelessness who have complex needs.
  • Experience working with culturally and linguistically diverse backgrounds.
  • Well-developed interpersonal and written communication skills.
  • Working with Children Check (Blue Card).
What We Offer

Australian Red Cross is committed to creating a safe and inclusive culture with wellbeing at its centre. We offer a range of benefits, including salary packaging, health and wellbeing programs, and career development opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about making a difference in the lives of others, we encourage you to apply for this rewarding role.


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