Home Care Case Manager

5 days ago

Townsville, Queensland, Australia uWorkin Full time

Job Summary:

The Home Care Case Manager - Client Care Specialist will be responsible for coordinating and overseeing home care services for clients receiving government-funded Home Care Packages. This role involves assessing client needs, developing care plans, managing service delivery, and ensuring clients receive high-quality care that supports their independence and well-being.

Key Responsibilities:

  1. Client Assessment & Care Planning:
    Conduct comprehensive assessments of new and existing clients to determine their care needs, preferences, and goals. Develop individualized care plans that align with the client's preferences and funding guidelines, ensuring their needs are met within their Home Care Package budget. Regularly review and update care plans to reflect changes in client needs or circumstances.
  2. Service Coordination & Delivery:
    Coordinate the delivery of home care services, including personal care, domestic assistance, nursing, social support, and other services as outlined in the client's care plan. Liaise with service providers, caregivers, and other stakeholders to ensure timely and high-quality service provision. Monitor and adjust services as required to ensure ongoing suitability and satisfaction with care.
  3. Client Support & Advocacy:
    Serve as the primary point of contact for clients and their families, providing support and answering queries related to care services and Home Care Package funding. Advocate for clients' needs, ensuring their rights, preferences, and dignity are respected throughout the care process. Assist clients and families in navigating the aged care system, including explaining the Home Care Packages program and assisting with financial inquiries.
  4. Budget Management:
    Work within the allocated Home Care Package budget to ensure services are delivered cost-effectively without compromising quality. Monitor spending and provide regular budget reports to clients and families, offering guidance on how to maximize the value of their package. Ensure transparency in how funds are allocated and spent, including managing client contributions and government subsidies.
  5. Compliance & Quality Assurance:
    Ensure all services comply with the Aged Care Quality Standards and Home Care Package guidelines. Document client care activities, assessments, and updates accurately and in a timely manner, maintaining clear records for audits and reviews. Monitor and respond to any compliance issues, client complaints, or concerns about the quality of care, addressing them promptly and appropriately.
  6. Collaboration & Communication:
    Collaborate with multidisciplinary teams, including nurses, allied health professionals, and service coordinators, to ensure holistic care for clients. Maintain regular communication with clients, families, and service providers to ensure a coordinated approach to care. Attend meetings and case conferences as required to discuss client progress and care needs.
  7. Feedback & Complaints Management:
    Handle client and family feedback and complaints, ensuring they are addressed professionally and promptly. Conduct investigations as necessary, documenting findings and ensuring any issues are resolved in line with organizational policies and regulatory requirements. Use feedback to inform continuous improvement in care delivery and client satisfaction.
  8. Continuous Improvement:
    Participate in continuous improvement initiatives aimed at enhancing the quality of care, service efficiency, and client outcomes. Stay informed of changes to legislation, guidelines, and best practices related to aged care and home care services.

Key Selection Criteria:

  1. Qualifications:
    Tertiary qualifications in Nursing, Social Work, Aged Care, or a related field. Relevant industry certifications (e.g., case management or aged care-specific training) will be highly regarded.
  2. Experience:
    Experience in case management or a similar role, preferably in the aged care or community services sector. Knowledge and experience working with Home Care Packages and other aged care funding models. Demonstrated understanding of the Aged Care Quality Standards and regulatory frameworks.
  3. Skills:
    Strong assessment and care planning skills, with a person-centered approach to service delivery. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients, families, and service providers. Financial literacy, with the ability to manage budgets and track spending within Home Care Package guidelines. Problem-solving skills, with the ability to address complex care needs and resolve issues effectively.
  4. Attributes:
    Empathy, patience, and a genuine commitment to improving the lives of older adults. Strong organizational skills and attention to detail, with the ability to manage multiple clients and priorities. Resilience and adaptability in handling challenging situations and changes in client care needs.

Performance Indicators:

  1. High levels of client satisfaction and retention, as measured through feedback and service reviews.
  2. Effective management of Home Care Package budgets, ensuring clients receive maximum value from their funding.
  3. Compliance with Aged Care Quality Standards and other relevant regulations, demonstrated through audits and reviews.
  4. Timely resolution of client complaints or concerns, with appropriate follow-up actions documented.
  5. Ongoing professional development, staying current with industry trends, policies, and best practices.

Working Conditions:

  1. Primarily office-based with regular travel to client homes for assessments and reviews.
  2. Flexible hours may be required to accommodate client needs and urgent issues.

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