Program Coordinator

7 days ago

Townsville, Queensland, Australia Anglicare Southern Queensland Full time

About Anglicare Southern Queensland:

We are a leading provider of care-based services, delivering a breadth of support to individuals across various life stages. Our skilled staff work together to affect real outcomes in our community, with a strong focus on cultural connections and client-centered care.

Our Public Intoxication Management Program:

The Public Intoxication Management Program (MPIP) is a critical service that coordinates the case management of individuals who are intoxicated in public places and at risk of homelessness. Our team is passionate about providing a supportive service culture, promoting a safe and respectful environment for all clients.

About the Role:

The Coordinator - Public Intoxication Program Management is a key position that provides program coordination and leadership to staff and clients. The successful candidate will conduct assessments, develop care plans, and initiate reviews of clients on the MPIP program, while assisting the team in delivering quality outcomes.

Key Responsibilities:

  • Lead a client-focused team and promote a supportive service culture.
  • Supervise and support Case Managers, identifying training needs.
  • Report program status to the Service Manager and assist with staff recruitment and performance reviews.
  • Manage team organization, including rosters and meetings, while fostering a respectful and collegial work environment.
  • Plan and evaluate client strategies, monitor budget spending.
  • Maintain networks with referral agencies and resource providers.
  • Document client information as per organizational guidelines and adhere to safety, legislative, and professional standards.
  • Respect client privacy and confidentiality, and manage time effectively.
  • Engage in professional development and ongoing training.

Qualifications and Requirements:

  • Degree in Human Services or equivalent.
  • Current National Police Certificate.
  • Current Drivers Licence.
  • Current First Aid and CPR Certification.
  • Immunisation against Tetanus, Hepatitis A and/or Hepatitis B.
  • Current Blue Card.

About You:

  • Ability to lead and empower teams to drive transformative change, aligning with clients' healing journeys and cultural connections.
  • Experience managing and supervising a small team while working autonomously.
  • Capability to apply evidence-based practices in intervention services, including outreach, case management, and care coordination for complex needs.
  • Provide professional advice and collaborate with multi-disciplinary teams with empathy and respect.
  • Engage effectively with Aboriginal and Torres Strait Islander communities, using culturally sensitive frameworks and safe protocols.
  • Transform cultural capability frameworks into tangible outcomes for clients.

Anglicare Southern Queensland is committed to building an inclusive and diverse workforce:

We encourage applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities, and people with a lived experience of mental health. We promote a child-safe environment and are committed to providing ongoing care and protection.

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