Product Support Specialist

2 weeks ago


Caloundra West, Queensland, Australia HeliMods Full time
About HeliMods

HeliMods is a pioneering aerospace technology company, headquartered on Queensland's picturesque Sunshine Coast. Our cutting-edge facilities serve as a hub for innovation, where our team of experts collaborate to deliver world-class solutions for our clients.

We operate a comprehensive suite of soft and hard infrastructure, empowering our technologists, engineers, and manufacturing specialists to create industry-leading products and systems. Our founder-led approach is centered around delivering complex solutions that enhance aviation programs and human endeavors.

Our technology solutions have a lasting impact on communities across states, territories, and countries. In line with our Strategic Plan, HeliMods is expanding nationally and in select global markets. To support our growth, we are seeking experienced professionals to join our dynamic team.

The Opportunity

We are seeking a seasoned Product Support Engineer with 3-7 years of relevant industry experience. This role is part of our growing Engineering team, offering opportunities for building new organizational capabilities. As a member of our Aerospace/Mechanical Engineering team, you will collaborate with our clients, integration and field service engineers, and production organization to achieve successful product support and continuously improve our products to meet the demands of a growing market.

This role requires applying problem-solving skills to respond to stakeholder needs, determining and implementing design updates with associated certification as required, planning implementations, and continuously improving HeliMods' organizational capabilities in test, technical data, and training.

You will have the opportunity to learn from internationally experienced engineers, lead our up-and-coming talent, work with state-of-the-art airframes in our world-class facility, and drive the best available technology in an energetic, collaborative, and innovative culture that recognizes performance and celebrates success.

We will provide a development pathway that utilizes your passions to accelerate your career development while delivering a diverse range of outputs critical to the organization's overall delivery.

Key Responsibilities
  • Conducting tests and reviews of physical products
  • Generating technical content and associated training for internal and external stakeholders
  • Collaborating with design engineers and other stakeholders to address non-compliance issues and develop effective solutions
  • Providing sound, well-considered technical input and thriving under pressure
  • Communicating effectively with both internal and external stakeholders
Requirements
  • Bachelor's degree (or higher) in any relevant engineering discipline, particularly interested in Aerospace and Mechanical Engineering specialities
  • 3-7 years of relevant aerospace or mechanical engineering industry experience
  • Demonstrated experience in conducting tests and reviews of physical products
  • Demonstrated experience in technical content generation and associated training for internal and external stakeholders
  • Demonstrated experience in customer-facing roles with an ability to advocate for the customer with internal stakeholders
  • Experience with 3D design software and simulation tools, such as Siemens NX and Advanced Sim
  • Experience in Product Lifecycle Management software, such as Siemens Teamcenter
  • The energy, intelligence, and initiative to proactively overcome industries' toughest challenges
What We Offer
  • A dynamic, high-growth business with a strong performance culture that values innovation, creativity, accountability, and collaboration
  • A vibrant, energetic, and richly diverse team with a common passion for solving complex problems in novel ways
  • Unparalleled opportunities for motivated, talented individuals to further their careers
  • A uniquely networked and flexible organizational structure that enables our people to be agile, responsive, and empowered to make decisions quickly


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