Product Support Specialist

3 weeks ago

Caloundra West, Queensland, Australia HeliMods Full time
About HeliMods

HeliMods is a pioneering aerospace technology company, headquartered on Queensland's picturesque Sunshine Coast. Our cutting-edge facilities serve as a hub for innovation, where our team of experts collaborate to deliver world-class solutions for our clients.

We operate a comprehensive suite of soft and hard infrastructure, empowering our technologists, engineers, and manufacturing specialists to create industry-leading products and systems. Our founder-led approach is centered around delivering complex solutions that enhance aviation programs and human endeavors.

Our technology solutions have a lasting impact on communities across entire states, territories, and countries. In line with our Strategic Plan, HeliMods is expanding nationally and in select global markets. To support our growth, we are seeking experienced professionals to join our dynamic team.

The Opportunity

We are seeking a seasoned Product Support Engineer with 3-7 years of relevant industry experience. This role is part of our growing Engineering team, offering opportunities for building new organizational capabilities. As a member of the Electrical Engineering team, you will collaborate with our customers, integration and field service engineers, and production organization to achieve successful product support and continuously improve our products to meet the demands of a growing market.

This role requires applying problem-solving skills to respond to stakeholder needs, determining and implementing design updates with associated certification as required, planning implementations, and continuously improving HeliMods' organizational capabilities in test, technical data, and training.

You will have the opportunity to learn from internationally experienced engineers, lead our up-and-coming talent, work with state-of-the-art airframes in our world-class facility, and drive the best available technology in an energetic, collaborative, and innovative culture that recognizes performance and celebrates success.

We will find a development pathway that utilizes your passions to accelerate your career development while delivering a diverse range of outputs critical to the organization's overall delivery.

Key Responsibilities
  • Conducting tests and reviews of physical products, systems, and PCBAs for embedded systems
  • Generating technical content and associated training for internal and external stakeholders
  • Collaborating with design engineers and other stakeholders to address non-compliance issues and develop effective solutions
  • Applying a structured approach to working with an ability to deliver despite ambiguity
Requirements
  • Bachelor's degree (or higher) in any relevant engineering discipline, particularly interested in Avionics, Electrical, and Electronics Engineering specialities
  • 3-7 years of relevant avionics, electrical, or electronics engineering industry experience
  • Demonstrated experience in customer-facing roles with an ability to advocate for the customer with internal stakeholders
  • Experience with design software and simulation tools, such as Altium and Zuken
  • Experience with 3D CAD software, preferably Siemens NX
  • Experience in Product Lifecycle Management software, preferably Siemens Teamcenter
What We Offer

We provide a dynamic, high-growth work environment that values innovation, creativity, accountability, and collaboration. Our team is vibrant, energetic, and rich with diverse skill sets, backgrounds, and experience, sharing a common passion for working together to solve complex problems in novel ways.

We back the development of our top talent by providing a progressive culture and unparalleled opportunities for motivated, talented individuals to further their careers. Our uniquely networked and flexible organizational structure enables our people to be agile, responsive, and empowered to make decisions quickly.

Career progression for us looks less like climbing a ladder and more like a continuous flow of exciting, meaningful opportunities that facilitate personal development and technical mastery. As a high-performance organization, we unashamedly work hard, dedicated to empowering our people, challenging convention, and pushing the boundaries in everything we do.

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