Product Support Specialist

7 days ago

Caloundra West, Queensland, Australia HeliMods Full time
About HeliMods

HeliMods is a leading aerospace technology company, operating from cutting-edge facilities on Queensland's picturesque Sunshine Coast.

We have a vertically integrated suite of soft and hard infrastructure that supports our talented team of technologists, engineers, and manufacturing experts to deliver world-class solutions for our customers.

As a founder-owned and led company, our objective is to deliver complex solutions that enhance aviation programs and human endeavors. We innovate industry-leading aerospace products and systems that enable our customers to perform critical missions, including emergency medical retrieval, search and rescue, aerial policing, and disaster relief.

Our technology solutions are implemented at a network level and make lasting contributions to communities across entire states, territories, and countries.

In line with our Strategic Plan, HeliMods is growing nationally and in select global markets. To support our growth plans, we are seeking to appoint new team members to work in our dynamic environment.

The Opportunity

We are seeking an experienced Product Support Engineer with between 3-7 years of relevant industry experience who has a real passion for technology and innovation. This position is within a growing part of the Engineering team and provides opportunities for building new organizational capability.

As a member of the Aerospace/Mechanical Engineering team, this position collaborates with all our important customers, our integration and field service engineers, and our production organization to achieve successful product support and continuously improve our products to service a growing market.

This role will require you to apply problem-solving to respond to stakeholder needs, determine and implement design updates with associated certification as required, plan implementations, and continuously improve HeliMods' organizational capabilities in test, technical data, and training.

You will have the opportunity to learn from internationally experienced engineers, lead our up-and-coming talent, get hands-on with state-of-the-art airframes in our world-class facility, and drive the best available technology in an energetic, collaborative, innovative culture that recognizes performance and celebrates success.

We'll find a development pathway that utilizes your passions to accelerate your career development while delivering a diverse range of outputs that are critical to the organization's overall delivery.

Key Responsibilities

  • Apply problem-solving to respond to stakeholder needs
  • Determine and implement design updates with associated certification as required
  • Plan implementations and continuously improve HeliMods' organizational capabilities in test, technical data, and training
  • Collaborate with all our important customers, our integration and field service engineers, and our production organization to achieve successful product support

Requirements

  • Bachelor's degree (or higher) in any relevant engineering discipline, particularly interested in Aerospace and Mechanical Engineering specialities
  • 3-7 years relevant aerospace or mechanical engineering industry experience
  • Demonstrated experience in conducting test and reviews of physical products
  • Demonstrated experience in technical content generation and associated training to internal and external stakeholders
  • Demonstrated experience in customer-facing roles with an ability to advocate for the customer with internal stakeholders
  • Experience with 3D design software and simulation tools software design and analysis would be highly rated (Siemens NX and Advanced Sim preferred)
  • Experience in Product Lifecycle Management software (Siemens Teamcenter preferred)
  • The energy, intelligence, and initiative to proactively overcome industries' toughest challenges
  • Experience collaborating with design engineers and other stakeholders to address non-compliance issues and develop effective solutions
  • Good working knowledge of CASR Part 21 strongly desirable
  • A structured approach to working with an ability to deliver despite ambiguity that allows you to thrive in a highly autonomous environment

What We Offer

  • Opportunities for building new organizational capability
  • Collaborative, innovative culture that recognizes performance and celebrates success
  • Development pathway that utilizes your passions to accelerate your career development
  • World-class facility with state-of-the-art airframes
  • Opportunities to learn from internationally experienced engineers and lead up-and-coming talent

How to Apply

To submit a full application, please include a cover letter, CV, and Academic Transcript.

Inherent Requirements

  • Does not have an existing criminal conviction
  • Due to the nature and privilege of information, and in accordance with Australian Standards for Workforce Screening (ISO 4811-2022), it is an inherent requirement that a security clearance and police check are obtained prior to employment

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