Customer Service and Support Specialist

1 month ago

Melbourne, Victoria, Australia Probe Operations Pty Ltd Full time

Company Overview

At Probe Operations Pty Ltd, we're driven by a passion for delivering exceptional customer experiences. Our team is dedicated to providing innovative solutions that empower individuals and businesses alike. With a strong focus on customer satisfaction, we strive to make a positive impact in the lives of our clients.

About the Role

We are seeking a highly skilled and empathetic Customer Service and Support Specialist to join our team. As a key member of our operations, you will be responsible for handling inbound calls, resolving customer issues, and providing accurate information with professionalism and respect. Your primary objective will be to assist customers with stopping and reissuing reported lost or stolen cards, as well as lodging disputes for unauthorized transactions.

Key Responsibilities

  • Handle inbound calls with accuracy and efficiency, ensuring timely responses to customer inquiries.
  • Provide empathetic and respectful service to every customer interaction, displaying a genuine interest in their concerns.
  • Resolve issues promptly and escalate priority cases as needed, demonstrating a proactive approach to problem-solving.
  • Lodge disputes for unauthorized transactions accurately and efficiently, maintaining thorough documentation of all interactions.
  • Educate customers on their rights and available options, promoting transparency and trust in our services.

Benefits

  • A competitive salary of $60,000 - $80,000 per annum, based on your skills and experience.
  • A dynamic and inclusive work environment, fostering collaboration and growth among our team members.
  • Ongoing training and development opportunities, empowering you to excel in your role and advance your career.
  • An extensive benefits package, including access to mental health support and wellness programs.
  • The chance to work with a multi-award-winning organization, recognized for its commitment to excellence and customer satisfaction.

What We Offer

At Probe Operations Pty Ltd, we value diversity and inclusion, creating an environment where everyone feels welcome and empowered to thrive. We believe in celebrating individuality and promoting a culture of respect, empathy, and understanding. Join us in shaping the future of customer service and support

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