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Technical Desktop Support Specialist
3 weeks ago
As a Desktop Support Engineer, you will be responsible for providing timely and efficient desktop support to all end users within the organization. This includes conducting system diagnostics, troubleshooting hardware/software issues, and resolving problems promptly to maintain system functionality.
Some of the key responsibilities of this role include:
- Providing desktop support services to end users
- Conducting system diagnostics and troubleshooting hardware/software issues
- Managing Active Directory operations, including user account maintenance, password resets, and permission updates
- Performing hardware installations, replacements, and upgrades
- Supporting network connectivity and ensuring stable and secure access for all devices linked within the organization network
Required Skills and Qualifications
This role requires the following skills and qualifications:
- Proficient in Windows OS troubleshooting with extensive experience in handling system issues
- Skilled in Active Directory management, including adding and removing users, managing permissions, and directory structuring effectively
- Experienced in Microsoft Office 365 support, providing assistance with installations, updates, and troubleshooting for end users
- Competent in using remote desktop tools to provide offsite support to users, resolving issues efficiently and effectively
- Able to troubleshoot and resolve network connectivity issues, ensuring seamless networking and communication in the organization
- Capable of performing hardware diagnostics and repairs, addressing various device malfunctions and maintaining equipment efficiency
- Knowledgeable in asset management, including tracking and management of IT assets to optimize resource utilization
- Experience with imaging and reimaging, simplifying setup processes for end-user devices and maintaining system integrity
Benefits
This role offers the following benefits:
- Opportunity to work on a variety of technical projects and develop new skills
- Collaborative and dynamic work environment
- Professional development opportunities
Others
Additional information about this role is as follows:
- Applicants must have a strong technical background and excellent communication skills
- Ability to work independently and as part of a team
- Flexibility to adapt to changing priorities and deadlines
Please submit your updated CV to della.joseph@eilglobal.com.