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Technical Desktop Support Specialist

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Brisbane, Queensland, Australia beBeeDesktop Full time
Job Description

As a Desktop Support Engineer, you will be responsible for providing timely and efficient desktop support to all end users within the organization. This includes conducting system diagnostics, troubleshooting hardware/software issues, and resolving problems promptly to maintain system functionality.

Some of the key responsibilities of this role include:

  • Providing desktop support services to end users
  • Conducting system diagnostics and troubleshooting hardware/software issues
  • Managing Active Directory operations, including user account maintenance, password resets, and permission updates
  • Performing hardware installations, replacements, and upgrades
  • Supporting network connectivity and ensuring stable and secure access for all devices linked within the organization network

Required Skills and Qualifications

This role requires the following skills and qualifications:

  • Proficient in Windows OS troubleshooting with extensive experience in handling system issues
  • Skilled in Active Directory management, including adding and removing users, managing permissions, and directory structuring effectively
  • Experienced in Microsoft Office 365 support, providing assistance with installations, updates, and troubleshooting for end users
  • Competent in using remote desktop tools to provide offsite support to users, resolving issues efficiently and effectively
  • Able to troubleshoot and resolve network connectivity issues, ensuring seamless networking and communication in the organization
  • Capable of performing hardware diagnostics and repairs, addressing various device malfunctions and maintaining equipment efficiency
  • Knowledgeable in asset management, including tracking and management of IT assets to optimize resource utilization
  • Experience with imaging and reimaging, simplifying setup processes for end-user devices and maintaining system integrity

Benefits

This role offers the following benefits:

  • Opportunity to work on a variety of technical projects and develop new skills
  • Collaborative and dynamic work environment
  • Professional development opportunities

Others

Additional information about this role is as follows:

  • Applicants must have a strong technical background and excellent communication skills
  • Ability to work independently and as part of a team
  • Flexibility to adapt to changing priorities and deadlines

Please submit your updated CV to della.joseph@eilglobal.com.