Digital Desktop Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $90,000

We are seeking a motivated and customer-focused desktop support specialist to join our team on a professional services contract. You will play a key role in supporting end users, resolving technical issues, and contributing to continuous improvement initiatives that enhance digital services across the organisation.

Key Responsibilities:

  • Provide technical support for PCs, laptops, end-user devices, peripherals, and Windows desktop environments.
  • Troubleshoot and resolve issues with common applications such as Microsoft Office, Edge/Chrome, and productivity tools.
  • Deliver excellent customer service and stakeholder engagement in line with IT service management principles and agreed service levels.
  • Collaborate with cross-functional teams and contribute subject matter expertise in desktop support.
  • Update and maintain work instructions, processes, and documentation to ensure accuracy and relevancy.
  • Support incident, problem, and service fulfilment management while driving continuous improvement initiatives.
  • Adapt quickly to new technologies in a fast-changing environment.

Requirements:

  • Demonstrated experience in a desktop support or end-user support role.
  • Strong technical knowledge of Windows desktop operating systems, MS Office suite, and standard business applications.
  • Proven ability to interpret and apply IT policies, principles, processes, and procedures.
  • High-level communication skills with the ability to work effectively across teams and directly with end users.
  • Strong customer-centric mindset with a focus on delivering value through digital services.
  • Experience creating or updating work instructions/processes and assisting with team training.
  • Ability to prioritise and execute service improvements aligned with business priorities.
  • A collaborative, proactive, and adaptable approach with the ability to work both independently and as part of a team.
  • Opportunity to be part of a high-performing, future-focused team.
  • Work on meaningful initiatives that directly enhance the end-user digital experience.
  • Be empowered to contribute to continuous service improvement.

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