IT Desktop Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $120,000
Job Description">

Are you a skilled IT professional seeking a new challenge? This Desktop Support Role offers the perfect opportunity to develop your skills in multiple platforms and technologies. As a key member of our team, you will provide exceptional support to users, ensuring their desktop issues are resolved efficiently and effectively.

This is a 6-month contract role based in Brisbane, providing the chance to work with a talented team and contribute to the success of our organization.

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  • Provide high-quality desktop support and resolve problems to user satisfaction
  • Offer telephone, face-to-face, and onsite support to users regarding issues
  • Provide remote troubleshooting support on desktop issues within reasonable time
  • Be an escalation point for physical hardware issues, deliveries, and deployments
  • Microsoft Office 365 & Tooling Administration support
  • Setup devices such as laptops, computers, mobiles, servers, and peripherals
  • Perform routine maintenance on laptops, computers, mobiles, and peripherals
  • Identify, log, and resolve technical problems within our ticket management system
  • Escalate issues to Level 2 / 3 technical support team members and external vendors where necessary
  • Ensure accurate recording, documentation, and tracking of Assets, Incidents, Requests, Problems, and Changes in the designated ITSM platform
Required Skills and Qualifications
  • Working knowledge of Microsoft Desktop products
  • Working knowledge of MacOS and iOS products
  • Experience with Active Directory, Exchange, Remote Desktop Protocol, etc.
  • Experience with collaboration platforms utilizing Zoom, Slack, Teams
  • Working knowledge of Microsoft SCCM, Microsoft Intune, and Jamf for desktop deployment and management
Benefits

As a member of our team, you will enjoy a range of benefits, including:

  • Opportunities for career growth and development
  • A supportive and collaborative work environment
  • Competitive remuneration package
  • Flexible working arrangements
  • Access to training and professional development opportunities

We are committed to diversity and equal opportunity, and welcome applications from candidates who share our values.

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