Front Office Hospitality Lead

1 day ago

Sydney, New South Wales, Australia beBeeHospitality Full time $75,000 - $90,000
Front Office Supervisor Opportunity

We are seeking an experienced Front Office Supervisor to join our team. As a key member of our front desk operations, you will be responsible for ensuring seamless check-in and check-out experiences for our guests.

Main Responsibilities:
  • Greet guests warmly and guide them through the hotel's check-in and check-out process with exceptional hospitality.
  • Understand and cater to each guest's needs, creating a comfortable and memorable stay.
  • Lead daily front desk operations, maintaining a smooth and welcoming environment that embodies our hotel's spirit.
  • Stay proficient in all front and back-office equipment, systems, and programs.
  • Respond to guests' emails, calls, and inquiries with warmth and professionalism.
  • Maintain a safe and welcoming environment by being well-versed in WH&S policies and procedures.
Required Skills and Qualifications:
  • Previous experience in a 5-star hotel setting with a strong dedication to exceptional hospitality.
  • A passion for exceeding guest expectations, with a natural ability to enhance each guest's experience.
  • Exceptional communication and interpersonal skills, connecting easily with guests and colleagues alike.
  • Flexibility, reliability, and a solution-focused approach, bringing positivity to any team and handling challenges with ease.
  • A polished appearance and a warm smile that represents our commitment to hospitality.
  • Strong working knowledge of a Property Management System, preferably Opera Cloud.
  • Ability to work on a rotating roster including evenings, weekends, and public holidays.
  • Current RSA and First Aid certification is preferred but not required.
Benefits:
  • Enjoy incredible benefits, including team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels.
  • $2 movie tickets.
  • Candy Bar discounts.
  • More.
Additional Information:

As a member of our team, you'll have opportunities for rapid career growth through our EVT network, local community involvement, volunteering, and charitable giving.

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