Lead Front Office Operations

2 days ago

Sydney, New South Wales, Australia beBeeManagement Full time $70,000 - $95,000
Front Office Leadership Opportunity

About the Role:

We are seeking a seasoned hospitality professional to lead and oversee all aspects of Front Office operations, delivering exceptional guest service and satisfaction.

The successful candidate will have responsibility for leading and developing the Front Office team, ensuring training, tools, and support are in place to deliver exceptional guest service and satisfaction.

  • Leadership and Team Development: Lead and develop the Front Office team, providing guidance, coaching, and mentoring to ensure they have the skills and knowledge required to deliver exceptional guest service and satisfaction.
  • Operational Excellence: Oversee day-to-day Front Office operations, ensuring that standards, policies, and procedures are upheld, and that guests receive a seamless Front and Back of House experience.
  • Guest Feedback and Complaints: Respond promptly to guest feedback and complaints, taking swift action to resolve issues and drive continuous improvement.

Requirements:

To be successful in this role, you will need:

  • A Bachelor's degree or higher education qualification in Hotel Administration, Business Administration, or equivalent.
  • Four years' guest service/hotel experience, with two years in a management capacity, or an equivalent combination of education and experience.
  • Unrestricted working rights in Australia.

What We Offer:

We offer a competitive salary package, a wide range of benefits designed to enhance your work-life balance, and the opportunity to work in a collaborative environment where you can grow and make a difference.

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