Front Office Team Lead

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $62,016 - $83,528
Job Opportunity

A rewarding leadership role awaits a seasoned supervisor in the front office, providing a chance to excel in delivering exceptional guest service and team management.

Responsibilities
  • Lead and motivate the front desk team to consistently deliver outstanding customer experiences.
  • Welcome guests with warmth and professionalism, ensuring seamless check-in and check-out processes.
  • Support daily operations, ensuring accuracy, efficiency, and attention to detail.
  • Mentor and guide team members, fostering a positive and productive work environment.
  • Respond to guest feedback and resolve issues with a proactive, solution-focused approach.
Requirements
  • Proven experience as a front office or supervisory leader, demonstrating strong team coordination and people management skills.
  • A solid background in hospitality, ideally within a hotel or resort setting, with a thorough understanding of front office operations and guest service excellence.
  • Exceptional customer service abilities, with a calm and professional demeanor, even during busy or challenging situations.
  • Excellent time management and organizational skills, with the ability to juggle priorities and ensure tasks are completed efficiently.
  • A high standard of personal presentation, aligned with the professionalism and image required for this role.
  • The flexibility to work across a rotating roster, including weekends, to meet operational needs.
Benefits
  • A competitive remuneration package tailored to your experience and expertise.
  • Comprehensive professional induction and ongoing training to fuel your career progression.
  • Exclusive benefits, including accommodation discounts and access to employee assistance programs.

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