Front Office Hospitality Manager

1 day ago

Sydney, New South Wales, Australia beBeeLuxury Full time $90,000 - $100,000
Key Job Details

We are seeking an experienced and skilled hospitality professional to oversee the day-to-day operations of the front office, ensuring seamless service delivery and an unparalleled guest experience.

Main Responsibilities:
  • Guest Service: Ensure that the highest standards of guest service are achieved and maintained upon check-in and during guests' stays.
  • Loyalty Program Management: Manage The Star Grand Loyalty Program and affiliated programs.
  • Communication: Ensure all guest comment cards are distributed to relevant departments and respond to guests when required.
  • Talent Development: Assist with people planning requirements, including recruitment, rostering, training, and development of the team.
Requirements:
  • Leadership Experience: Proven leadership experience in a similar role within the luxury hospitality industry.
  • Interpersonal Skills: Exceptional interpersonal and communication skills.
  • Problem-Solving: Strong problem-solving and decision-making capabilities.
  • Attention to Detail: Keen attention to detail and a commitment to delivering outstanding service.
  • Adaptability: Ability to work in a fast-paced, dynamic environment with a customer-centric approach.
  • Technical Knowledge: Knowledge of Opera property management system.
  • Availability: Flexibility and availability, including evenings and weekends.
About This Role

This is a pivotal role in shaping the success of our hotel. We are looking for a seasoned leader who understands the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you will excel in this position.

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