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Customer Success Specialist
2 months ago
We are seeking a highly skilled Customer Success Specialist to join our team at CreditorWatch. As a key member of our Customer Experience Group, you will play a critical role in driving client satisfaction and retention.
Key Responsibilities- Proactively engage with clients to understand their needs and provide tailored solutions to drive value from our products.
- Develop and implement strategies to improve client retention and adoption rates.
- Work closely with cross-functional teams to ensure seamless client onboarding and support.
- Capture and qualify leads to drive business growth.
- Collaborate with sales teams to identify upsell and cross-sell opportunities.
To succeed in this role, you will need:
- A minimum of 1-2 years of experience in Customer Success or a related field.
- Strong communication, objection handling, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in Salesforce or similar CRM systems.
At CreditorWatch, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our benefits include:
- A competitive salary and bonus structure.
- A comprehensive training program to help you succeed in your role.
- A hybrid working model with flexible hours.
- Access to our Employee Share Scheme.
- A range of employee benefits, including fitness classes, massages, and wellness days.
We are committed to creating a culture of excellence, where our employees feel valued, supported, and empowered to succeed. Our values include:
- The 1%'ers add up - We strive for continuous improvement and innovation.
- We are dependable and trustworthy - We maintain strong relationships with our clients and partners.
- We are committed to growth - We invest in our employees and our business to drive success.
- Our people make the difference - We empower our employees to achieve their aspirations.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
