Customer Success Professional
2 weeks ago
Enphase Energy is a pioneering global energy technology company that has revolutionized the solar industry with its innovative microinverter technology. Founded in 2006, Enphase has transformed the way people harness and utilize energy, making it safe, reliable, resilient, and scalable. Today, the Enphase Energy System empowers individuals to generate, use, save, and sell their own power, contributing to a more sustainable future.
Our MissionWe are committed to advancing a cleaner, more sustainable energy future by designing, developing, and manufacturing next-generation energy technologies. Our fast-paced, dynamic work environment is filled with exciting new projects and opportunities for growth.
About the RoleWe are seeking a dedicated Customer Success Specialist to join our team and help us build strong, lasting relationships with our clients. As a key member of our team, you will play a critical role in expanding our client base, collaborating with Regional Sales Managers, and providing exceptional support to our channel partners.
Key Responsibilities- Identify and qualify new installers to expand our client base.
- Work closely with Regional Sales Managers to onboard new installers and integrate our solutions into their sales and business operations.
- Gain in-depth knowledge of our solutions and business value propositions to effectively communicate with our channel partners.
- Build trusted relationships with key decision-makers within customer accounts and become a strategic advisor.
- Proactively support and enable a portfolio of qualified installers, acting as the primary point of contact throughout the sales cycle.
- Collect actionable customer and market intelligence systematically.
- Introduce new products to channel partners and provide basic training.
- Develop and manage channel partners' pipelines proactively, reporting, and creating solutions to overcome barriers to success.
- Represent Enphase positively in the marketplace and assist in organizing customer visits, industry trade shows, and strategic events.
- Proven experience in customer success or a similar role (min 3 years' experience).
- Strong understanding of Solar and home battery solutions and business value propositions.
- Excellent communication and relationship-building skills.
- Self-starter with a growth mindset.
- Proficiency in SFDC and sales processes.
- Ability to collect, relay, and analyze market intelligence.
- Strong organizational and pipeline management skills.
- Ability to travel as needed for customer visits and industry events.
We are currently only seeking applicants with Australian permanent residency or citizenship.
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