Customer Success Specialist
4 weeks ago
CreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. Our platform helps customers confidently manage their commercial relationships, improve productivity, and reduce financial risk.
Our MissionWe aim to empower Australian businesses to trade confidently with their customers by delivering unique data insights and innovative products.
Job SummaryWe are seeking a highly skilled Customer Success Specialist to join our Customer Experience Group. As a key member of our team, you will be responsible for identifying, supporting, and delivering engaging customer experiences across our product suite. This is a true Customer Success role where you will focus on phone-based retention and acquisition, including onboarding new clients, identifying upsell and cross-sell opportunities, and providing adoption and product utilization support.
Key Responsibilities- Proactive, hands-on phone-based account management support to engage with clients and help them realize value in our products.
- Deliver on-client retention and adoption targets.
- Understand the metrics that matter from both the business and client perspectives, solving problems to continuously improve outcomes delivered.
- Ongoing development and implementation of strategies to improve individual and team performance issues.
- Capturing and qualifying of leads, both for your own pipeline and to pass on to other sales teams.
- Account setup and onboarding of new corporate and key account clients.
To be successful in this role, you will have a minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business. You will be commercially minded, have strong communication, objection handling, and problem-solving skills. You will be tech-savvy and love utilizing tools and systems to help you in your day-to-day work. Bonus points for Salesforce users.
What We OfferWe offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations. We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
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