Customer Success Manager
4 days ago
We are seeking a highly skilled Customer Success Executive to join our team at Publicis Groupe. As a key member of our e-commerce solutions team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Functional and Technical Support: Provide timely and effective support to clients, addressing their technical and functional needs.
- Performance Analysis: Analyze the performance of client implementations, identifying areas for improvement and opportunities for growth.
- Feature Identification and Prioritization: Collaborate with clients to identify potential features and improvements, and prioritize work items in the project and sprint backlog.
- Ongoing Reporting: Provide regular reporting to clients on the status of their accounts, including earned value characteristics, time characteristics, and invoicing planning.
- Education: Bachelor's degree or 2+ years of relevant experience in IT, Digital, or E-commerce.
- Certifications: Certified SCRUM Master/ ITIL, Magento Certified Solutions Specialist (optional).
- Skills: Fluency in written and verbal communication, ability to present complex information to technical and non-technical audiences, and understanding of web-related technologies and development patterns.
We are a leading e-commerce solutions provider, part of the Publicis Groupe. We specialize in delivering high-performance e-commerce solutions for government, educational, and commercial enterprises. Our team of 80+ e-commerce professionals is passionate about innovation, quality, and customer satisfaction.
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Customer Success Manager
6 days ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAlign with and manage business and...
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Customer Success Manager
7 days ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our platform.Key...
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Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Representative Administrator to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide...
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Customer Success Manager
5 days ago
Melbourne, Victoria, Australia SevenRooms Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SevenRooms. As a key member of our Customer Success team, you will play a critical role in ensuring the long-term success of our customers.Key ResponsibilitiesCustomer Success Management: Manage your book of business to ensure strong customer health, adoption, and...
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Customer Success Manager
1 day ago
Melbourne, Victoria, Australia Core Talent Pty Full timeAbout the Role**Job Summary:**We are seeking a highly motivated and experienced Customer Success Manager to join our team at Core Talent Pty. As a key member of our organization, you will play a pivotal role in ensuring the long-term success and satisfaction of our customers.Key Responsibilities:Customer Management: Oversee the success and retention of your...
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Customer Success Manager
3 days ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Real Time Australia. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their desired outcomes from our cloud-based platform.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong...
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Customer Success Manager
7 days ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Real Time Australia. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their desired outcomes through our cloud-based platform.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with...
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Customer Success Manager
1 day ago
Melbourne, Victoria, Australia Box Full timeAbout BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform workflows across their organizations.Job SummaryWe are seeking a Customer Success Manager to join our team...
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Customer Success Manager
6 days ago
Melbourne, Victoria, Australia blueAPACHE Full timeAbout blueAPACHEWe are a leading Managed Service Provider, recognised for our commitment to excellence and customer satisfaction. Our team is driven by a passion for delivering exceptional service and building long-term relationships with our clients.We are seeking an experienced Customer Success Manager to join our high-performing team in Melbourne. As a...
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Customer Success Manager
1 day ago
Melbourne, Victoria, Australia Triple Whale Full time{"title": "Customer Success Manager", "description": "Unlock Your Ecommerce PotentialAt Triple Whale, we're on a mission to empower our clients to succeed in the ever-evolving world of e-commerce. As a Customer Success Manager, you'll play a critical role in driving growth, retention, and customer satisfaction.Key Responsibilities:Develop and execute...
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Customer Success Manager
2 days ago
Melbourne, Victoria, Australia blueAPACHE Full timeAbout blueAPACHEWe are a leading Managed Service Provider, recognised for our commitment to excellence and customer satisfaction. Our team is driven by a passion for delivering exceptional service and building long-term relationships with our clients.We are seeking an experienced Customer Success Manager to join our high-performing team in Melbourne. As a...
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Technical Customer Success Manager
2 days ago
Melbourne, Victoria, Australia Exact IT Consulting Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Customer Success Manager to join our team. As a Technical Customer Success Manager, you will be responsible for delivering exceptional customer experiences and ensuring the successful adoption and utilization of our services.Key ResponsibilitiesProvide technical expertise and support to...
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Technical Customer Success Manager
7 days ago
Melbourne, Victoria, Australia Exact IT Consulting Full timeAbout eSentireeSentire, Inc. is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.Founded in 2001, the company's mission is to hunt, investigate and stop cyber threats before they become business-disrupting events....
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Technical Customer Success Manager
7 days ago
Melbourne, Victoria, Australia Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced Cybersecurity Customer Success Manager to join our team at Accoravillage. As a key member of our Customer Success and Technical Deployments team, you will be responsible for delivering exceptional customer experiences and ensuring the successful deployment and adoption of our security services.Key...
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Technical Customer Success Manager
5 days ago
Melbourne, Victoria, Australia TeamLogic IT, SE Grand Rapids, MI Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Customer Success Manager to join our team at TeamLogic IT, SE Grand Rapids, MI. As a Technical Customer Success Manager, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their success with our services and solutions.Key...
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Technical Customer Success Manager
7 days ago
Melbourne, Victoria, Australia Accoravillage Full timeAbout AccoravillageAccoravillage is a leading provider of managed detection and response services, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.Our mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining...
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Customer Success Account Manager
3 days ago
Melbourne, Victoria, Australia Microsoft Full timeJob SummaryThe Customer Success Account Manager at Microsoft is a critical role that requires a unique blend of technical expertise, business acumen, and exceptional customer service skills. As a key member of our Customer Success team, you will be responsible for driving customer cloud adoption and ensuring successful implementation of Microsoft cloud...
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Technical Customer Success Manager
7 days ago
Melbourne, Victoria, Australia Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accoravillage. As a key member of our Customer Success and Technical Deployments team, you will be responsible for delivering exceptional support and assistance to our customers as they work through setting up our services.Your primary focus will be on...
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Customer Success Account Manager
7 days ago
Melbourne, Victoria, Australia Microsoft Full timeJob SummaryThe Customer Success Account Manager at Microsoft is a critical role that requires a unique blend of technical expertise, business acumen, and interpersonal skills. As a key member of our Customer Success team, you will be responsible for driving customer cloud adoption and ensuring successful delivery of Microsoft cloud technologies.Key...
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Technical Customer Success Manager
1 day ago
Melbourne, Victoria, Australia Exact IT Consulting Full timeAbout the RoleeSentire is seeking a highly skilled and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the best possible experience for our customers as they onboard into our various services and provide ongoing support throughout their security journey.Key ResponsibilitiesProvide...
