Customer Service Representative

4 weeks ago


Ballarat, Victoria, Australia Belgravia Leisure Full time

The Role

At Belgravia Leisure, we are seeking a highly motivated and customer-focused individual to join our team as a Member Services Officer. This role is the heart of our business, providing essential services to our members, casual users, and potential new members.

The Member Services Officer will be responsible for prospecting, touring, and closing sales, as well as providing exceptional customer service and promoting our facilities and programs to customers.

Key Responsibilities:

  • Provide excellent customer service to all customers, both in person and over the telephone
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
  • Promote the centre's services and programs to customers and accept customer bookings and enrollments
  • Hold current First Aid & CPR Certification and Working With Children Check (or equivalent) & National Police Check
  • Prior experience in fitness, sales, customer service, or a retail environment is highly advantageous

We are looking for a candidate with excellent communication skills, a passion for health and fitness, and a customer service mindset. If you are a friendly and approachable individual who enjoys helping people achieve their goals, we encourage you to apply.



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