Revenue Management Specialist

7 days ago

Sydney, New South Wales, Australia Northcott Full time
About the Role

The Revenue Manager will be responsible for overseeing and managing revenue processes and practices across the organization. This includes ensuring that revenue from all facets of the business is claimed and invoiced correctly and in accordance with relevant contracts and price guides.

The successful candidate will have a strong understanding of revenue management and complex pricing structures in a service environment. They will be able to analyze data for patterns of lost revenue, determine the cause, and collaborate with other organizational arms to devise and implement solutions to resolve.

The Revenue Manager will also be responsible for managing debtors ledgers, ensuring on-time payments, DSO management, accuracy of customer balances, and escalation of issues on a timely basis and in line with policies and procedures.

Key Responsibilities:

  • Maintain an extensive knowledge of NDIS price guide and other contracts related to revenue.
  • Maintain a sound knowledge of Northcott's services.
  • Thoroughly understand the Customer financial set up within CMS.
  • Thoroughly understand the NDIA claiming requirements and ensure relevant rules and pricing is implemented in a timely and effective manner.
  • Resolve billing errors within a timely manner.
  • Be the lead contact for internal and external reviews and audits of customer records and billing data.
  • Ensure records are appropriately kept to enable audits of customer records and billing data.
  • Develop reporting tools to communicate revenue performance and compliance against any price guides and contracts; to validate data and identify gaps.
  • Respond to internal and external Customer enquiries about NDIA claiming and contract acquittals.
  • Ensure that any system changes necessary to enable claiming are effectively executed and implemented.
  • Design and develop reporting tools to validate data and identify gaps.
  • Work with the wider finance team and business to communicate revenue results and pricing guidance.
  • Collaborate with any internal or external audit of revenue and claiming.
  • Analyze data for patterns of lost revenue, determine the cause, and collaborate with other organizational arms to devise and implement solutions to resolve.
  • Ensure that any write-off of revenue is well communicated and has the appropriate authorization.
  • Ensure that any changes in claiming methodology is well documented and appropriately approved by the Financial Controller, CFO and appropriate senior leadership (where necessary).
  • Report on any foreseen claiming or contractual issues and ensure that the relevant senior leaders have the detail required to advocate for customers.
  • Monitor and report on debtors ageing, DSO, and difficult debtors.
  • Escalate aged debtors in a timely manner and per policy.
  • Oversee Direct Debits and rejections.
  • Provide recommendations for provisioning of debt and debt write-off.
  • Prepare cashflow projections of cash receipts.
  • Work collaboratively and communicate effectively with other Northcott services and departments.
  • Adhere to Northcott policies and procedures, in particular, the Code of Conduct.
  • Comply with, report on and actively participate in Northcott's Safety & Injury Management Procedures and Northcott's WH&S Procedures.
  • Other duties as determined by Manager.

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