Customer Service and Administration Specialist

2 weeks ago


Brisbane, Queensland, Australia Opal Full time
Opal Fibre Packaging: A Career in Customer Service

We are a leading manufacturer of corrugated cardboard box packaging, providing a full service offering from design and product testing to supply chain integration. Our team is passionate about delivering high-quality products and exceptional customer service.

About the Role:

  • This is an exciting opportunity for a Customer Service and Administration Specialist to join our team at our site in Queensland.
  • The key focus of this role will be to provide high-level customer service support and administration assistance to both internal and external stakeholders via phone and email.
  • You will be responsible for utilizing various applications to set up customers into our system and liaising with them regarding their order specifications.
  • Additionally, you will manage cases within our CRM system to achieve recommended close-out times and effective resolution for customers.
  • Prompt communication with suppliers and customers regarding order status will also be a key aspect of this role.
  • You will ensure that customer queries are handled efficiently and to the customer's satisfaction, while developing strong ongoing relationships with customers.

Requirements:

  • Previous experience in a fast-paced customer service and admin environment is essential.
  • Experience in using CRM systems is required, and knowledge of SAP databases and Microsoft Dynamics would be highly regarded.
  • An advanced level of attention to detail, accuracy, and quality is necessary, as well as strong communication skills with both inbound and outbound stakeholders.
  • You must be able to prioritize important activities and problem-solve, remaining calm under pressure.
  • Confidence in building relationships over the phone to resolve issues is crucial.

Compensation Package:

The estimated salary for this role is $65,000 - $80,000 per annum, depending on experience. We offer a competitive benefits package, including opportunities for career growth and development.

Why Work at Opal?

We value diversity and inclusivity, and we look for curious individuals who thrive in an environment of change. Our company culture is centered around innovation, smart solutions, and sustainability. We believe in providing a varied career journey with experiential learning gained from cross-functional and lateral moves.



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