Ward Officer

2 weeks ago

Brisbane, Queensland, Australia Brisbane City Council Full time
About The Role

The Brisbane City Council is seeking a highly skilled and experienced Ward Officer to provide excellent customer service and administration support to the Walter Taylor Ward Office. As a key member of our team, you will be responsible for delivering high-quality administrative and customer service tasks in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service and support to residents and visitors, ensuring a positive experience and resolving diverse requests in a fair and sensitive manner.
  • Deliver quality administrative and secretarial support to an office-based operation, including managing customer requests, tracking deadlines, and preparing for meetings.
  • Utilize strong organizational skills to prioritize tasks, manage timelines, and maintain accurate records, ensuring efficient and effective service delivery.
  • Develop and maintain effective relationships with a diverse range of customers and Council officers through excellent communication and interpersonal skills.
  • Contribute to the development of reports, research, and other materials, ensuring they are accurate, well-written, and aligned with Council policies.
  • Support the team in promoting Council services and initiatives through social media channels and other digital platforms.
Requirements
  • Proven experience in customer service, administration, or a related field, with a strong focus on delivering high-quality outcomes.
  • Excellent communication, interpersonal, and organizational skills, with the ability to work effectively in a team environment.
  • Strong computer skills, including proficiency in Microsoft Office and other relevant software applications.
  • Ability to maintain confidentiality and handle sensitive information in line with Council policies.
  • Experience with content writing and social media platforms, with a willingness to learn and adapt to new technologies.
What We Offer

The Brisbane City Council offers a dynamic and inclusive work environment, with opportunities for professional growth and development. Our team is committed to delivering excellent service to our community, and we are seeking like-minded individuals to join us in this endeavor.

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