Luxury Hotel Operations Manager

17 hours ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

We are seeking an exceptional individual to fill the role of Luxury Hotel Operations Manager, overseeing the daily operations of our iconic five-star Treasury Hotel. This dynamic position requires a high standard of service and attention to detail, with a focus on creating memorable guest experiences.

About the Role

As a key member of our team, you will be responsible for ensuring seamless hotel operations, including front desk management, reservations, and concierge services. You will work closely with our senior leadership to drive excellence in customer service, employee engagement, and operational efficiency.

Key Responsibilities
  • Evaluate and implement effective strategies to enhance hotel services and amenities.
  • Lead by example in maintaining high standards of presentation, customer care, commitment, and professionalism.
  • Develop and execute plans to address guest feedback, ensuring maximum satisfaction.
  • Promote room upsells and cross-departmental opportunities through sales-focused initiatives.
Requirements and Qualifications

To succeed in this role, you will require:

  • Guest-focused mentality with a commitment to delivering exceptional customer service.
  • Ability to effectively navigate conflicts and compose yourself in challenging situations.
  • Strong communication and organisational skills.
  • A composed demeanour and ability to represent senior leadership when required.
  • Familiarity with Opera Front Office System is preferred.
  • Availability to work on a 24/7 rotating roster.
Benefits

We offer a competitive salary package, estimated at AU$120,000 per annum, along with a range of benefits, including:

  • Complimentary buffet meal during every shift.
  • Daily uniform laundering and preparation.
  • Access to discounted parking within the city.
  • Up to 30% discounts available at our award-winning restaurants and hotel accommodations.
  • Career growth opportunities through The Star Academy.
About Us

Treasury Brisbane is a world-class destination that embodies the opulence of a five-star hotel, the excitement of a 24-hour casino, and the allure of live entertainment. We strive to create a diverse, equitable, and inclusive workplace, welcoming applications from all cultures, ages, religions, genders, and people with disabilities.



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