Customer Service Representative

8 hours ago

Newcastle, New South Wales, Australia City of Newcastle Full time

About the Role

We are seeking an experienced and enthusiastic Customer Service Representative to join our team at City of Newcastle. As a key member of our Library Service Unit, you will provide exceptional service experiences to our members and visitors, delivering quality interactions and professional advice across various channels.

Key Responsibilities

  • Work across multiple library locations, providing a welcoming and inclusive environment for our community.
  • Act as the first point of contact for members and visitors, responding to their queries and concerns in a professional and courteous manner.
  • Supervise and direct team members on shift, ensuring a smooth and efficient service delivery.
  • Manage library circulatory collections, including shelving, cataloging, and maintaining the overall appearance of the library.
  • Provide excellent customer service, resolving issues and complaints in a timely and effective manner.

What We Offer

  • A permanent, part-time opportunity working 18 hours per week.
  • A competitive salary of $42,004.30 per annum, plus 11.5% superannuation.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and work-life balance.

About Us

City of Newcastle is a dynamic and forward-thinking organization, committed to delivering exceptional services to our community. We value diversity, inclusion, and innovation, and are proud to be a leader in our field.

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