Customer Service Representative

3 days ago

Newcastle, New South Wales, Australia City of Newcastle Full time
Job Summary

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at City of Newcastle. As a key member of our Museums Archive Library and Learning (MALL) Service Unit, you will be responsible for delivering exceptional customer service experiences across our 10 amazing library locations.

As a Customer Service Representative, you will be the first point of contact for our members and visitors, providing quality interactions and professional advice across various channels. You will also be responsible for supervising and directing team members on shift, ensuring a seamless and efficient service delivery.

Key Responsibilities:

  • Provide exceptional customer service experiences across our library locations
  • Supervise and direct team members on shift
  • Manage cash and library circulatory collection
  • Assist with retailing and other duties as required

About Us

City of Newcastle is a leading provider of community services, committed to delivering high-quality experiences for our residents and visitors. We value our employees and prioritize their wellbeing, providing a range of benefits and opportunities for growth and development.

We are proud to deliver services that make a real difference in our community, and we are committed to creating a safe and inclusive workplace where everyone is valued and respected.

Key Benefits:

  • 4 weeks of annual leave, 3 weeks of personal leave, and 2 additional paid public holidays (pro rata)
  • 17.5% annual leave loading
  • Paid parental leave for primary carers
  • Industry-leading employment conditions
  • Corporate Fitness program
  • Access to exclusive employee benefits programs

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your relevant skills and experience.

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