Customer Service Representative

4 weeks ago

Newcastle, New South Wales, Australia IMB Bank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them with their banking and insurance needs, and exploring new opportunities to find the right financial solutions for them.

Key Responsibilities
  • Provide excellent customer service through face-to-face, phone, and online interactions, ensuring customers feel valued and supported.
  • Work closely with customers to understand their financial needs and provide tailored solutions to meet their goals.
  • Use various technologies, systems, and digital platforms to deliver high-quality service and support.
  • Collaborate with the branch team to achieve sales and service targets, while maintaining a high level of operational adherence to company and regulatory standards.
Requirements
  • Experience in sales and service, preferably in retail, banking, or hospitality industries.
  • Cash handling experience and an accurate eye for detail.
  • A learning mindset and ambition to build a career in the banking industry.
  • An aptitude for technology and proficiency in MS Office programs/apps.
  • Honesty and integrity, with a commitment to following procedures and policy in a regulated financial environment.
  • A flexible approach in the workplace, with the ability to take initiative, prioritize work, and problem-solve to complete daily requirements.
About IMB Bank

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking that helps our members and communities be better off. We've been doing so for over 144 years, and we're committed to making a positive impact in the communities we serve.

Benefits
  • A supportive culture that promotes inclusion and employee wellbeing.
  • Competitive remuneration and benefits package.
  • Opportunities for career growth and development.
  • A range of employee benefits, including wellbeing days, product concessions, and purchased leave options.

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